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FirstService Residential · 1 day ago

Regional Director of Master-Planned Lifestyle

Austin, TX

Full-time

Onsite

Lead/Staff, Director/Executive

$95K/yr - $120K/yr

3+ years exp

FirstService Residential is a company focused on property management, and they are seeking a Regional Director of Master-Planned Lifestyle to provide management, direction, and leadership for community operations. The role involves working closely with the association and Board of Directors to ensure property maintenance and effective community management.

Property ManagementReal Estate

Responsibilities

Acquires and maintains current knowledge of state regulatory agency statutes and the community-s documents, policies and procedures

Analyzes advantages and disadvantages of alternative solutions to problems and makes recommendations to the Board of Directors

Provides leadership and direction to effectively manage relationships with other business groups to ensure a high level of service and achievement of company and property goals and objectives

Develops and maintains an effective ongoing home-owners relations plan, implements initiatives, and maintains an operating environment to achieve a satisfactory level of service as measured by formal and informal feedback and surveys

Defines and implements goals relating to internal and external customers

Develops and submits complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the asset as well as market conditions

Initiates contact with the new home owners, provides an introduction and orientation to the management staff and community, reviews available services, and explains the rules and regulations

Manages resident-s relationships to ensure a high level of service including timely and complete resolution of residents concerns, coordinating special services and requests and conducting formal and informal inspections

Ensures property improvement and other construction related projects are completed on time and within budget by effectively overseeing all construction projects

Establishes and maintains industry contacts and relationships in the property's marketplace through involvement in trade organizations, property management and real estate associations and networking opportunities with vendor outreach and peer groups

Supervises and oversees projects performed by Facilities Manager

Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered

Demonstrates a routine and effective ability to adjust to changing circumstances

Listens attentively to questions and comments. Communicates in a professional and composed demeanor under all circumstances

Responds to phone calls and correspondence in a timely, professional manner

Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems

Maintains a professional relationship with BOD, Home Owners, staff, developers, builders and vendors

Encourages staff to behave in a professional manner and comply with company-s safety standards. Motivates staff to work as a team

Responds to questions accurately when asked and possesses good communication and composition skills

Ability to run a BOD or annual meeting when necessary

Creates a management report, which depicts the actual condition of the building, progress of specific projects and makes clear and concise recommendations

Prepares professional presentation of reports, budgets, bids, etc

Supports the Company-s philosophy, goals and adheres to Company policies

Offers helpful input when asked for suggestions for improved policies and procedures

Observes all safety standards and participates in the Company-s efforts to provide safe work environment

Understands and follows directions given by direct supervisors as well as the BOD and conscientiously completes them

Acts quickly and effectively when the situation demands it

Organizes time effectively and successfully balances the competing demands of multiple projects

Schedules vacations in advance with consideration of back up during absence

Prepares accurate management report and submits them on a timely manner

Addresses Worker Compensation Incidents on a timely manner

Attends Manager-s meetings

Prepares for Board Meeting presentations

Handles contract evaluations professionally

Maintains financials

Updates Association Communication - Updates association info boards, prepare association newsletter and/or other communication with owners and residents

Performs associate evaluations and conducts staff meetings

Prepares a bid comparison analysis spreadsheet. Prepares and uses of RFP for bid solicitation (Request for Proposal with scope of work detailed)

Processes violations and closes them out. Processes work orders and close them out. Processes architectural control applications and closes them out

Monitors deficit funding and surplus, rollover if required

Possesses knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvements

Reviews financial statements

Monitors aging report and ensures timely legal action regarding collections and any other legal matters before the association

Qualification

Property ManagementCustomer ServiceBudget ManagementMicrosoft OfficeInterpersonal SkillsAnalytical SkillsTime ManagementCommunication SkillsLeadership Skills