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NEOGOV · 1 day ago

Resident Services Specialist

Oregon City, OR

Full-time

Onsite

Entry, Mid Level

$55K/yr - $69K/yr

2+ years exp

NEOGOV is a company that values community and service, and they are seeking a Resident Services Specialist to support families in housing. This role involves helping families build stability, pursue education and employment, and work toward self-sufficiency through community organizing and resource coordination.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Develops and coordinates resources to provide clients with needed services; meets with clients to confer, advise, and assist with the planning of resident activities and community building activities

Advocates and supports clients with family, providers, public and private agencies, law enforcement agencies, schools, and others; provides information on client disabilities; responds to emergencies and negotiates resolution of problems

Provides services to clients by organizing steps to meet goals; connects clients with opportunities for specialized offerings, including children's camp, clothing, household items, and energy assistance

Provides information and referral to clients either through resident visits, telephone calls, or meeting referrals

Researches, writes, edits, and distributes monthly newsletters

Develops and coordinates services and programs for residents, including tutoring, budgeting, college course opportunities, specialized employment training, and parenting classes

Qualification

Customer service experienceData entryHousing programs experienceDatabase managementCommunication skillsEmpathyOutreach skillsOrganizational skillsInterpersonal skillsProblem-solving

Required

At least two (2) years of direct customer service experience that included data entry and the handling of confidential documents

Experience working in housing programs, case management, resident services, or other social services

Experience working with low-income families

Experience working with databases, including entering, retrieving, and analyzing data

Ability to maintain composure in difficult situations with challenging customers

Effective communication skills, including the ability to communicate well with a diverse population

Preferred

Experience working with YARDI, Family Metrics, or other Housing Authority database software

Experience preparing reports, tracking outcomes, or supporting grant-funded programs

Knowledge of local social service systems, including employment services, education and training providers, childcare, healthcare, or energy assistance programs

Familiarity with equity, inclusion, and culturally responsive practices in service delivery

Benefits

Generous paid time off package, including: 12 hours of vacation accrued per month

Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals! This means you have access to vacation leave at the time of hire.

8 hours of sick leave accrued per month

10 paid holidays and 1 personal day per year

Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)

A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage

A Choice of Dental Plans

Robust EAP and wellness programs, including gym discounts and wellness education classes

Longevity pay

Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan

A variety of additional optional benefits