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Kaiser Permanente · 1 day ago

Unit Secretary

California-Fontana-Fontana Medical Center

Full-time

Onsite

Entry Level

1+ years exp

Kaiser Permanente is a healthcare organization seeking a Unit Secretary to support and coordinate administrative activities within the nursing unit. The role involves managing customer service, processing admissions and discharges, and maintaining communication between departments to ensure efficient patient care.

Health CareHospitalMental HealthNon ProfitPersonal Health

Comp. & Benefits

Responsibilities

Promotes, ensures and improves customer service to external/internal (physicians and staff both on and off the Unit) customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service

Processes, transfers and discharges using the Admit-Discharge- Transfer (ADT) system in the electronic medical record, including event management

Answers and appropriately routes internal and external telephone calls

Orders materials and supplies and collects equipment as needed for this Unit

Answers call systems; follows up with the nurse, patient and/or family as appropriate

Makes follow-up appointments for patients as necessary

In conjunction with the Discharge Coordinator, organizes transfers to other nursing facilities, including printing relevant sections of the patients chart

Prepares discharge packets and other documents for patients

Coordinates discharge times, contacts family members with pending discharge times, assists and facilitates a timely discharge when the patient is ready

Maintains/tracks the Units business equipment, including maintaining appropriately charges wireless carts. Arranges for special maintenance or repair of the Units business equipment

Updates the Units census board

Maintains the Minimum Medical Record

Assists Unit personnel in the electronic medical record and other systems; may act as the Unit resource for computer-related issues

Acts as the greeter for the Unit, greeting new patients and their families

Initiates Unit downtime procedure when necessary

Communicates with other Units/departments

May support Environmental Services in the data entry into the ADT system on bed status (clean or dirty)

Provide management or hospital bed coordinator with updates on open beds

May help to facilitate co-pay collection by communicating with the Admitting Office when family members are present on the Unit, relaying information between family and the Admitting Office

Participates in hourly rounding to promote service excellence

May prepare birth certificates and identification bands

Floats to other departments as needed

Perform other duties as assigned (see Unit specific activity lists.)

Reporting noncompliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensing requirements (if applicable,) Kaiser Permanentes policies and procedures

Qualification

Unit Secretary experienceMedical Terminology CertificationPC navigationOffice equipment knowledgeCustomer service skillsEnglish proficiencyCommunication skills

Required

One (1) year experience within the last three (3) years as a Unit Secretary or equivalent

Working knowledge of PCs and the ability to navigate in a Windows environmental utilizing a mouse

Ability to learn software applications

Basic knowledge of office equipment (fax, copy machine, scanner)

Ability to speak clearly, read, write and thoroughly understand English

Ability to read and comprehend complex instructions, correspondence and medical record documents in English

Ability to write correspondence in e-mail

Ability to learn policies and procedures

Ability to communicate in a clear, concise manner appropriate to the developmental stage of the patient

Ability to consistently demonstrate the knowledge, skills, abilities, and behavior, necessary to provide superior and culturally sensitive service to each other, members, customers, contracted providers and vendors

High School diploma or GED required

Medical Terminology Certification