Shannon Connex Recruiting · 5 days ago
Program Manager, DMC
Addison, TX
Full-time
Onsite
Mid Level
3+ years expShannon Connex Recruiting is seeking a Program Manager for a Destination Management Company in North Texas. The role involves managing sales and program execution, developing client relationships, and ensuring client satisfaction through well-executed programs.
Management Consulting
Hiring Manager
Shannon Rodriguez
Responsibilities
Participate in:
Weekly companywide meetings
Brainstorming and proposal strategy meetings
Program turnover and post turnover program strategy meetings
Weekly 1:1 Meetings – check-in with directors individually and/or as a group to discuss client programs, progress toward goals, roadblocks, etc
Sales Activities (typically 50% time)
Learn/become proficient in the sales process and familiarize yourself with primary customer base: corporate, incentive and association markets
Manage the content library within the system, removing or adding items as needed
Assist sales team with client research to prepare for large proposals, conferences, presentations and assist with follow-ups if necessary
Field inquiry calls when sales team members are out of the office
Act as account manager on specific programs as needed
Consult with clients on product offerings and proposal creation/presentation
Research pricing and service offerings with venues and vendors
Utilize our proposal/project management systems, including Canva
Participate in client meetings, site visits, sales blitzes, presentations, and client calls as needed
Program Operations •(typically 50% time)•
Operate programs as assigned, including strong knowledge in transportation, decor, F&B, tours, production, entertainment, custom fabrication and any additional vendor management required
Maintain Trello board for each assigned program and follow operations processes
Consult with clients and develop solutions for clients’ program needs
Conduct site inspections if necessary
Create SOS for field staff communication
Complete final billing and assign providers in Viper
Ability to create proposals and operate programs while learning the sales process
Must be able to take direction from Directors regarding creative guidance as well as event planning fundamentals
Must consistently demonstrate:
Strong verbal and interpersonal communication skills
Detailed attention to budgets and basic financial acumen
Effective collaboration and ability to excel in a team environment
Creativity and research driven to find solutions for unique event requests
Consistent good judgement and critical thinking skills
Good time management skills
Tech savvy – self-sufficient, especially in these areas with internal training (or be so within 3 – 4 months of joining):
PROFICIENT in:
Excel (including formatting and using basic formulas), Viper (completely understands proposal/costings/client pricing grids), Canva, Social Tables, Trello, and AI
Must be able to handle multiple programs (2 – 3) at different stages of execution
Consistently receives 4.8-5.0 client satisfaction ratings and rave reviews
Lives, breathes, and exudes service and company values
Attend Industry Meetings on an ongoing basis
Encouraged to attain DMCP certification as soon as eligible
Qualification
Required
At least 3 years of relevant industry experience in event planning
Flexible schedule allowing for attendance at programs which occur outside of standard working hours
Satisfactory motor vehicle record & proof of valid insurance with reliable transportation
Destination knowledge and/or DMC experience
Preferred
DMC, event, or hospitality experience
College degree
DMCP certification
Company
Shannon Connex Recruiting
Your Connextion to the Hospitality Industry! Speaker: If your team needs help understanding clients and how to connect with them to grow their business, they most likely aren't speaking their language based on the client's personality type.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase