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URO-1, Inc. · 1 day ago

Customer Service Technician

Detroit, MI

Full-time

Onsite

New Grad, Entry Level

URO-1, Inc. is a provider of precision biopsy solutions designed to enhance diagnostic accuracy for healthcare professionals. The Customer Service Technician is responsible for entering customer orders, communicating with customers and sales teams, and assembling medical devices according to specific instructions.

Medical Device

Responsibilities

Manage and respond to all incoming inquiries, requests, reports and orders from customers and field sales

Provide information about the products and services to customers / sales team / sales representative and distributors as requested

Document and update customer orders and record all transactions onto Company’s database to ensure records are kept accurately based on interactions

Develop and maintain knowledge based of evolving products and services

Assembling medical devices according to specific instructions based on requirements, ensure quality testing is performed prior to shipment

Participating in training is required when assuming duty and regularly thereafter

Move material between the warehouse and shipping as required

Keeping track of materials and inventory as required

Perform other duties as assigned

Use basic understanding of manufacturing operations to ensure proper products are pulled together for shipments based on customers’ orders

Qualification

Customer ServiceInventory ControlMicrosoft ApplicationsManufacturing Equipment OperationsPositive DemeanorBA DegreeOrganizational SkillsTime-Management SkillsTeam Collaboration

Required

Excellent written and verbal communication and Customer Service skills, including the ability to communicate clearly and provide solutions tailored to customer needs

Understanding of inventory control and basic knowledge of manufacturing equipment operations

Proficiency in Microsoft applications as well as navigating computer databases and systems

Strong organizational and time-management skills

Ability to work independently and collaboratively in a team environment

Positive and professional demeanor; willingness to pick up new assignments as needed

Preferred

Previous experience in medical equipment/manufacturing or technology support is a bonus

BA degree in business administration or equivalent experience preferred

Company

URO-1, Inc.

URO-1, Inc. (“URO-1”) is a privately held emerging medical device company developing breakthrough solutions for office-based urology and urogynecology.

Founded in 2017