NEOGOV · 2 days ago
Customer Service Representative (Frontline) I/II, Grade 13/16
7315 Muncaster Mill Rd Derwood MD 20855 USA
Full-time
Onsite
Entry, Mid Level
$52K/yr - $90K/yr
2+ years expMontgomery County's Animal Services & Adoption Center is dedicated to providing shelter and care for homeless and neglected animals. They are seeking a Customer Service Representative who will communicate effectively with the public and support Animal Services Officers in a fast-paced environment.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Answering calls from residents and providing information on requested services, such as adoption counseling sessions, pet licensing, scheduling appointments to surrender animals, returning lost pets to owners, and euthanizing animals
Welcoming volunteers and attending to the needs of residents who visit the shelter
Producing statistical information for services rendered, including accounting for each service delivered to each customer served
Collaborating with all other areas of the shelter, including Veterinarian Services, Adoptions, Admissions, and Field Services, to complete daily duties
Performing other job-related duties as assigned
Qualification
Required
Two (2) years of office support experience dealing with administrative matters, customer accounts, and experience in the use of computers and general office equipment
Three (3) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing requests over the telephone and at a public counter, including at least one (1) year of working in an animal care environment
Completion of high school or High School Certificate of Completion recognized in the State of Maryland
An equivalent combination of education and experience may be substituted
The Selected candidate will be required to complete a medical exam before a successful appointment
Ability to perform work assignments in a loud, fast-paced setting
Ability to work weekends and shifts during days and evenings
Ability to work under close supervision, undergoing evaluation of performance, especially during training
Demonstrate strong reading and writing comprehension and abilities
Adhere to scripts and follow policies and procedures, as required
Demonstrate good customer service skills, including dealing calmly and respectfully with irate customers over the phone and in person
Work under constant electronic surveillance as cameras monitor all public areas, and telephone conversations are recorded
Knowledge of basic operations of a multi-button telephone, personal computer, photocopier, language line, and other office automation equipment appropriate to the requirements of the position
Ability to work under pressure
Ability to collect and organize information
Ability to work as part of a team
Occasionally may require field deployment to assist with emergency shelter preparations or administrative work in the field
Perform other job-related duties as assigned
Preferred
Multilingual candidates are strongly desired but not required
Benefits
Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year.
Positions in MLS earn 35 days of paid time off each year.
In addition, we offer all employees 10 paid holidays.
Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.
All permanent and term positions are eligible for robust retirement plans.
Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years.
Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary.
All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.
Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program.
Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.
County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID.
We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.
Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts.
These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.
We deeply care about your holistic wellness.
Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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