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Hall's Culligan Water · 3 days ago

Customer Service Representative

Ontario, CA

Full-time

Onsite

New Grad, Entry Level

$18/hr - $21/hr

Hall's Culligan Water is a premium provider of drinking water and water treatment services. As a Customer Service Representative, you will ensure customers receive a positive experience by addressing inquiries, providing solutions, and maintaining high customer satisfaction.

Consumer Services

Responsibilities

Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience

Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information

Handle both routine inquiries and complex issues with professionalism

Develop and maintain an understanding of our products and services to effectively assist customers and addresses their needs

Offer product/service recommendations and educate customers

Identify, troubleshoot, and resolve customer problems effectively

Collaborate with other departments to address customer concerns and provide solutions

Efficiently manage and prioritize tasks to meet individual and team performance goals

Meet deadlines and response times while maintaining quality in work and customer interactions

Accurately document customer interactions and transactions in customer service software

Workspace must be kept clean, organized, and free of clutter and tripping hazards

Must follow both proper confidentiality protocols, to keep customer information protected, and incident reporting procedures

Qualification

Customer service experienceProduct knowledgeProblem-solving skillsComputer proficiencyTime managementMulti-taskingCommunication skillsOrganization skillsAttention to detailCalm under pressure