CADDi · 2 weeks ago
Director of Customer Success
Chicago, Illinois, United States
Full-time
Onsite
Director/ExecutiveCADDi is on a mission to transform how manufacturers work, and Customer Success is the engine that drives value realization and growth at scale. As the Director of Customer Success, you will own the vision, strategy, and execution of our entire post-sales function in the US.
Artificial Intelligence (AI)Information ServicesInformation TechnologyManufacturingSoftwareSupply Chain Management
Responsibilities
Own the CS department's strategy and OKRs. Mentor, coach, and develop a high-performing team of Customer Success Managers (CSMs)
Define the global customer journey and adoption strategy. Partner with Sales Leadership to identify and execute cross-sell/upsell opportunities and analyze macro trends in customer health
Establish frameworks for high-impact customer storytelling and case studies. Create programs that position CADDi and our customers as industry leaders
Serve as the executive Voice of the Customer (VOC) to Product and Engineering. Design foundational CS playbooks and processes to sustain hyper-growth in collaboration with Japan HQ
Lead success for CADDi’s most strategic accounts, strengthening relationships with C-level executives and overseeing transformation roadmaps
Qualification
Required
Proven leader who thrives in complex, high-growth, and ambiguous environments
Experience in leading Customer Success teams
Ability to mentor, coach, and develop a high-performing team of Customer Success Managers (CSMs)
Experience in defining customer journey and adoption strategy
Ability to partner with Sales Leadership to identify and execute cross-sell/upsell opportunities
Experience in analyzing macro trends in customer health
Ability to establish frameworks for high-impact customer storytelling and case studies
Experience in creating programs that position the company and customers as industry leaders
Ability to serve as the executive Voice of the Customer (VOC) to Product and Engineering
Experience in designing foundational Customer Success playbooks and processes
Ability to lead success for strategic accounts and strengthen relationships with C-level executives
Experience in overseeing transformation roadmaps
Company
CADDi
CADDi is an AI Data platform that offers drawings and supply chain data with a specialization in procurement intelligence.
Founded in 2017
501-1000 employees
H1B Sponsorship
CADDi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageTotal Funding
$224.25M2025-03-27Series C· $26.64M
2025-03-27Debt Financing· $33.97M
2023-07-05Series C· $81.66M
Leadership Team
Yushiro Kato
Founder & CEO
Aaron Lober
Vice President Marketing
Recent News
Company data provided by crunchbase