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Capital Farm Credit · 1 day ago

Loan Admin Support Specialist

Lubbock, Texas

Full-time

Onsite

Entry Level

1+ years exp

Capital Farm Credit is the largest rural lending cooperative in Texas, dedicated to supporting rural communities and agriculture. The Loan Admin Support Specialist is responsible for loan administration and providing customer service support related to loan servicing efforts, ensuring compliance with procedures and regulations.

BankingFinancial ServicesInsurance

Comp. & Benefits

Responsibilities

Provides excellent customer service on a consistent basis by answering customer inquiries by phone or email and facilitating communications between internal departments and external parties. Researches and resolves issues with limited assistance

Conducts appropriate searches within various systems for loan termination data, initial lien filing data, subsequent lien filings and impact of such to initial lien, and collateral lien position

Enters pertinent loan data into loan origination system for release of lien credit servicing actions for all terminated, real estate secured loans in the Association. Submits servicing action file to the Document Preparation Department. Reviews documents for accuracy and completeness. Communicates with internal or external parties on additional needs. Files documents in electronic repository in accordance with procedures

Submits releases for recording in the county using electronic means where possible or mails releases to title company/county for recording based on customer needs. Requests checks for county filing fees from Accounts Payable as needed

Ensures proper recording of release of lien in county records. Prepares communication to accompany documents returned to customer post-termination

Assists with various projects associated with loan servicing, lien verification, and system conversion including collateral record cleanup, compliance monitoring records cleanup, property tax verification, and borrower contact information updates

Maintains knowledge of, and assists with, ensuring compliance with required procedures, policies, processes, internal controls, and regulations with an ability to research and apply them with some oversight

Maintains foundational knowledge of multiple systems and programs and demonstrates the ability to use CFC programs and systems used in lending

Qualification

Loan administrationCustomer serviceAccounting/financial systemsMicrosoft OfficeDocumentation requirementsCritical thinkingProfessional correspondenceOrganization skillsTime managementAttention to detailCollaborative environment

Required

High school diploma or equivalent

One (1) to three (3) years' experience in loan administration, or customer service in the financial services, mortgage, or title insurance industry; or experience deemed equivalent at the discretion of Capital Farm Credit

Accounting/financial systems

Computer systems and equipment used for file management, file classification practices, and retrieval of business information

Documentation requirements for deeds of trust, UCC financing statements, and other collateral documents

Professional oral and written correspondence principles

Intermediate skill level in Microsoft Office applications

Organization and time management practices

Attention to detail

Working in a collaborative environment

Critical thinking skills