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Solidifi Canada · 4 days ago

Operations Support Specialist

Full-time

Onsite

Entry Level

$38K/yr - $40K/yr

1+ years exp

Solidifi is a leading network management services provider for the residential lending industry. The Operations Support Specialist is responsible for supporting the network management team in day-to-day operations and strategy, ensuring strong relationships with field agents and exceeding performance targets.

FinanceFinancial ServicesLead Generation

Responsibilities

Interact with field agents, company clients, and internal partners

Deliver consistent and thorough communication

Provide operational support for Network Management teams

Provide coverage for Region Managers, including setting region allocations, completing order assignments, and making scorecard calls

Support the development and growth of field agent relationships through strategic execution with Region Managers

Proactively monitor day-to-day valuation orders via email, phone, and/or through our internal management platforms to ensure milestones are achieved during the valuation lifecycle

Leverage analytics and relationship building to ensure internal targets for quality, delivery, and revenue are exceeded

Work with internal partners and management to identify potential issues and provide resolution

Other duties and projects as assigned

Qualification

Mortgage banking knowledgeReal estate knowledgeAppraisal management knowledgeAttention to detailCustomer service skillsSales skillsBasic computer skillsLeadership skillsCommunication skillsWritten communicationOral communicationTeamworkIndependent work