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Albertsons Companies · 3 weeks ago

Client Success Partner (L2)

2401 E RANDOL MILL RD STE 400, ARLINGTON, TX, 76011, US

Full-time

Onsite

Mid Level

$83K/yr - $108K/yr

3+ years exp

Albertsons Companies is a leading food and drug retailer in the U.S. seeking a Client Success Partner (L2) to develop and grow partnerships while providing data-driven support. This role involves establishing relationships with merchandising partners and ensuring a best-in-class experience for clients.

Food and BeverageFood DeliveryMeat and PoultryRetail

Responsibilities

Partners with merchandizing team for Winning Model/ JBP(+), Annual Planning/ T2T/ Innovation Planning needs

Strives to build strong relationships across the entire CPG team (brand, agency, shopper, ecommerce)

Key focus on demand generation, proactive and strategic selling and program management through IO

Work with clients to develop omni-channel campaigns (in-store and digital) by defining upfront measurable KPIs that tie to the client’s overall business goals

Works in lockstep with Account Managers ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs

Ensures strong data hygiene and accuracy each week for CRM inputs through IO signature

Provides a map and strategic plan to attain and exceed account quota

Identifies and leads Annual Planning, QBR, T2T and Lunch and Learns

Develop partnerships with Albertsons Merchandizing Team (NCD/ASM)

Strong ability to work cross-functionally to effectively advocate for the Voice of the Customer

Responsible for account penetration and creating net new relationships across the client’s organization with a deep understanding of overarching client business goals and objectives

Ownership of improving opportunity win rate, deal slip rate, sales cycle duration, client outreach and other relevant sales metrics

Provides account-level forecasting predictions

Fluent in multiple data streams (Power BI, Hub, Criteo UI, earnings reports, industry news) to story tell with data

Ensures accurate CRM data hygiene with an emphasis pre-IO signature to ensure accurate revenue forecasting with minimal variance

Demonstrated ability to identify leads, map internal stakeholders and decision makers, and progress the deal stage

Continuously monitor, learn and develop knowledge of retail media landscape

Client travel dependent on book (monthly)

Qualification

Sales experienceData analysisClient relationship managementStrategic sellingPresentation skillsRetail media knowledgeNegotiation skillsCross-functional collaboration

Required

3+ years of sales/retail/media experience

Proven ability to meet/exceed quota, track revenue and grow accounts

Demonstrates strong presentation skills with ability to prep and present based on audience including VP

Proven ability to foster deep partnership with merchandizing leaders

Benefits

Competitive wages paid weekly

Associate discounts

Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)

Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits

Leaders invested in your training, career growth and development

An inclusive work environment with talented colleagues who reflect the communities we serve

Benefits may include, medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay/Flexible Time Off, paid holidays (8-9 days annually) bereavement pay and retirement benefits (such as 401(k) eligibility). Associates in this position are also eligible for an incentive plan.