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Franklin Templeton · 1 day ago

Supervisor - Global Shareholder Services

St. Petersburg, Florida, United States of America

Full-time

Hybrid

Mid, Senior Level

$72K/yr - $84K/yr

3+ years exp

Franklin Templeton is a global investment firm focused on advancing the industry through innovative solutions for clients. The Supervisor - Global Shareholder Services will oversee a team of client representatives, ensuring compliance with regulatory policies and enhancing client satisfaction through effective service delivery.

Financial ServicesHedge FundsProfessional ServicesWealth Management

H1B Sponsor Likely

Responsibilities

Supervise a team of client representatives, providing guidance, mentorship, and ongoing training to ensure optimal team performance

Ensure compliance with all regulatory policies, industry standards, and internal operating procedures within the transfer agent environment

Conduct call monitoring to identify gaps and/or issues and implement corrective actions as needed

Act as the primary escalation point for complex client inquiries and operational issues, providing clear resolution and maintaining high standards of client satisfaction

Coordinate with other departments, such as compliance, legal, and IT, to streamline workflow and support organizational objectives

Monitor daily call volume, assign tasks, and set priorities to meet daily call service level agreements and department goals

Generate, analyze, and present operational reports and metrics to senior management

Participate in recruiting, hiring, and onboarding of new staff within the FAST. [expand acronym]

Facilitate regular team meetings, distribute updates on policy changes, and foster open communication within the group

Identify opportunities for process improvement and implement best practices to drive operational efficiency

Stay current on industry trends, changes in relevant regulations, and emerging technologies

Qualification

Transfer agency operationsSEC regulationsFINRA regulationsSupervisory experienceTransfer agency systemsMicrosoft OfficeMultitaskingAnalytical mindsetTime managementCommunication skillsInterpersonal abilitiesLeadership abilitiesCustomer-focused approach

Required

Bachelor's degree in finance, business, or related field, or equivalent experience

3–5 years experience working in transfer agency or financial services

1+ year of supervisory experience preferred

Knowledge of transfer agency operations and SEC (Securities and Exchange Commission) and FINRA (Financial Industry Regulatory Authority) regulations

Skilled in transfer agency systems and Microsoft Office

Strong multitasking and time management abilities

High ethical standards and confidentiality awareness

Analytical and detail-oriented mindset

Clear and professional communication skills

Strong interpersonal and leadership abilities

Customer-focused approach

Preferred

1+ year of supervisory experience preferred

Benefits

Three weeks paid time off the first year

Medical, dental and vision insurance

401(k) Retirement Plan with 85% company match on your pre-tax and/or Roth contributions, up to the IRS limits

Employee Stock Investment Program

Tuition Assistance Program

Purchase of company funds with no sales charge

Onsite fitness center and recreation center

Onsite cafeteria

Company

Franklin Templeton

Glassdoor3.9

Franklin Templeton is a investment firm that offers mutual funds for individuals and institutions.

Founded in 1947

San Mateo, California, USA

5001-10000 employees

http://www.franklintempleton.com

H1B Sponsorship

Franklin Templeton has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1)