Enbridge · 5 days ago
Manager, Business Systems Support
Cleveland, OH
Full-time
Hybrid
Mid, Senior Level, Lead/Staff
$116K/yr - $151K/yr
8+ years expEnbridge is seeking a collaborative and innovative Manager, Business Systems Support to lead a team in delivering efficient business support for key applications across Operations and Engineering. The role involves continuous improvement of business systems, supporting operational areas, and ensuring effective project support and incident management.
EnergyOil and GasRenewable EnergySolar
Responsibilities
Lead and develop a team responsible for continuous improvement of requirements and processes related to business system application support for top-tier applications (e.g., Maximo, SFS, ESRI, Carto Pac, OCS, Arcos)
Support a range of operational areas, including Planning and Dispatch, Field Techs, Stations, Compliance, Construction, Customer Additions, GIS Services, and Meter Reading
Lead the team who will oversee the intake and prioritization of change requests, ensuring high-value changes are assessed and expedited
Provide leadership in release support, including process consultation, requirements gathering, test preparation, user acceptance testing, and post-implementation support
Design and implement business process health dashboards
Lead incident escalation and response for critical application issues, acting as an advocate for end users and partners
Ensure project support for Tier 1 initiatives, bridging functional and technical knowledge to optimize solutions and reduce costs
Represent the business in SOX system compliance audits
Design and handle the Integration Error Management Framework, fostering collaboration across multiple teams
Drive continuous improvement initiatives, such as field visit strategies and data analysis management
Accountable for functional end user support (24•7)
Foster a culture of coaching, mentoring, and motivation, ensuring team objectives align with organizational goals
Qualification
Required
Related university degree along with 8+ years of directly related experience. An additional 3 years of related experience is required in lieu of a university degree
Strong business acumen and expert knowledge of technology implementation across large functional areas (requirements gathering, design, data, integration, process alignment)
Experience with large process or technology improvement projects
Strong analytical and problem-solving skills
Demonstrated ability to exercise good judgment and deliver results
Outstanding skills to interact with others, including consensus-building, negotiation, and facilitation
Benefits
PPO & HSO plans (only HSA if participate in the HSO)
Benefits coverage starts on Day 1
11 US Paid Holidays + 2 personal holidays per year
Paid vacation – starting at 3 weeks per year
Military Leave
401(k) savings plan with company contributions – 3 yr vesting
Company
Enbridge
Enbridge is a energy distribution company that provides distribution, gathering, processing and storage of natural gas.
10001+ employees
H1B Sponsorship
Enbridge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (7)
2022 (6)
2021 (4)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$5.2BKey Investors
Natural Resources CanadaIntelliView Technologies
2025-09-01Post Ipo Debt· $727.3M
2025-07-04Grant· $2.94M
2023-09-08Post Ipo Equity· $3.37B
Leadership Team
Patrick Murray
Chief Financial Officer
C
Chuck Szmurlo
VP Alternative and Emerging Technology (Retired)
Recent News
thecanadianpressnews.ca
2026-01-06
2026-01-06
Morningstar.com
2026-01-05
Company data provided by crunchbase