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Koniag · 3 days ago

Network Monitoring Analyst

Durham, NC, USA

Full-time

Onsite

Mid Level

Koniag is a company that provides services to federal government agencies, and they are seeking a Network Monitoring Analyst to support their government customer in Durham, NC. The role involves providing technical support services, troubleshooting hardware and software issues, and ensuring effective operation of the client's Regional System Support Center infrastructure.

Financial ServicesImpact InvestingWealth Management

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Perform day-to-day operations necessary for effective hardware operation. This includes daily database initialization, monitoring health of the client/server equipment and data flow through Outlook/Exchange, database, storage and the PDC servers

Perform daily checks on overnight hardware functionality and troubleshoot as necessary

Provide troubleshooting to efficiently isolate workstation or server connectivity issues and hardware problems in a multiple domain environment

Provide problem analysis for all types of hardware, as they perform within the ROCC infrastructure, and coordinate the activities necessary for problem resolution

Perform all activities necessary to resolve hardware problems. Limited travel may be required

Install and/or reinstall Agency approved software on multiple platform disciplines resident in the ROCC

Perform software application troubleshooting on all Agency-standard software

Performance of the day-to-day operations necessary for effective software operation, coordinating prompt and appropriate problem resolution

Provide troubleshooting to efficiently isolate workstation or server connectivity issues and software application problems in a multiple domain environment

Perform all activities necessary to resolve software problems. Limited travel may be required

Provide support and problem resolution for Microsoft Windows server and workstation, multiple domain structures

Provide necessary expertise to use common Microsoft Administration utilities such as Server Manager, User Manager and Performance Monitor

Provide suggestions for proactive problem resolution and to contribute suggestions for continuous improvement of daily operations in the remote office using network management utilities such as SMS

Logically resolve problems in the client server area by using the TCP/IP suite of protocols (PING, TRACERT, TELNET, etc.)

Qualification

CCNA CertificationNetwork+ CertificationNetworking ConceptsWindows Server 2012Cisco IOSActive DirectorySCCMProblem ResolutionTechnical SupportCommunication Skills

Required

BA/BS in Computer Science, Information Services or comparable discipline required or demonstrated success with equivalent work experience

Equivalent combination of knowledge and specialized experience may be acceptable in lieu of a degree

Government contract may require person to possess proof of U.S. citizenship

Active CCNA and Network+ Certification

Candidates must possess extensive knowledge of networking concepts such as DNS, DHCP, MS Exchange Email, Active Directory, HTTP, SSL, OSI Model, TCP/IP protocols and applications, Windows Server 2012, Windows 7, and Cisco IOS (CLI) and familiarity with Data Protection Manager 2012, System Center Configuration Manager (SCCM), virtual environments (i.e. VMware, Hyper-V), Unix systems operation and Oracle data base operation, EMC and Hitachi storage array concepts

In addition, experience in a large routed/switched/Ethernet network using primarily Cisco equipment is required

General Windows administration

Applicants may be subject to a government security investigation and must meet eligibility requirements for access to classified information

Ability to obtain a Public Trust