Apply on Employer Site

Constellation · 3 days ago

Analyst II, Retail Ops

Houston, TX

Full-time

Onsite

Entry, Mid Level

$63K/yr - $70K/yr

2+ years exp

Constellation is the nation's largest producer of clean, carbon-free energy, focused on accelerating the transition to a carbon-free future. The Analyst II position within Retail Operations is responsible for monitoring and executing day-to-day workflow activities and managing exception handling activities while collaborating with team members and cross-functional teams to meet service level agreements.

EnergyNatural ResourcesRenewable Energy

Comp. & Benefits

Responsibilities

Ensure Effortless Customer Experience Performing Operational Duties (Operational Excellence): Responsible for one or more of the following high volume functions of the order to cash process: managing data used to ensure competitive pricing and accurate billing for customers while minimizing risk to Constellation; enrolling customers with the utility to ensure they have power or gas when needed; processing contracts and/or confirms to ensure SOX compliance; managing customer payments to ensure accurate posting of cash to customer accounts and accurate revenue recognition; timely 3rd party payments; address internal/external customer inquiries timely and accurately; vendor and system support

Exercise appropriate judgment and analytical abilities, leveraging subject matter experts when necessary, to investigate discrepancies in work processes. Take necessary actions to perform root cause analysis and take appropriate actions to resolve issues

Review and communicate issues to team members, leads, management and stakeholders with emphasis on customer information

Initiate and foster collaboration with team members to ensure seamless customer support and knowledge transfer

Interface with internal and/or external customers in handling and resolving inquiries as needed

Proactively communicate workflow system or process concerns to avoid or fully remediate issues that cross multiple groups

Adopt and support change management activities

Challenge the status quo to automate and improve processes through innovation, with focus and intent on creating sustainable solutions

Leverage knowledge and experience in working with project groups, Information Technology, and cross-functional teams for key deliverables

Identify and create business requirements based on changing business needs

Participate in User Acceptance Testing (UAT) by executing test scripts to validate business processes, system enhancements, and defect fixes

Maintain an understanding of business, contractual, regulatory, and market policies/tariffs and ensure assigned workflow processes are aligned

Ensure that all Sarbanes-Oxley ('SOX') Key Controls and other company policies are followed

Travel required as necessary to meet business needs

In-person attendance for training, all-hands meetings, and other meaningful engagements

Qualification

Analytical skillsCustomer service proceduresProcess improvementMicrosoft Office ApplicationsCRM systemsRetail energy experienceCommunication skillsTime managementProblem solvingTeam collaboration

Required

Bachelor's Degree with 2+ yrs work experience required; or 5+ yrs combination of education and relevant work experience

Strong computer background/experience, including Microsoft Office Applications (Word, Excel and PowerPoint)

Ability to communicate effectively and professionally, with internal and external parties as required

Preferred

Bachelor's degree in Business, or 2 years of equivalent experience in lieu of the degree

Ability to prioritize work, manage time effectively and manage workload efficiently

Ability to work independently and collaboratively to support individual, shared and organizational issues, goals and targets

Analytical skills, attention to detail, critical thinking, problem solving and independent decision making

Ability to effectively adapt to changes in the work environment, manage competing demands and navigate frequent change, delays or unexpected events

Experience in the retail energy industry and/or regulated/deregulated energy industry

Experience in using CRM and/or OrdertoCash workflow systems

Proficient PC and computer skills (Word, Excel, Access, Visio, Power Point, Passport, PeopleSoft Hyperion), work processing, spreadsheet applications, eSourcing tool, flow charting and/or SQL database query development

Elevated knowledge in Excel (creating and using pivot tables, macros, and vlookups) and MS Office Suite experience

Working knowledge of UDC/ISO/LDC market EDI transactions

Ability to clearly communicate both orally and in writing and work effectively across business units, functional groups, multiple levels of the Corporation and external stakeholders

Demonstrated ability to identify and implement process improvements and efficiencies, with expertise in process mapping

Benefits

Competitive compensation and benefits

Bonus program

401(k) with company match

Employee stock purchase program

Comprehensive medical, dental and vision benefits

Robust wellness program

Paid time off for vacation, holidays, and sick days

Company

Constellation

Glassdoor3.8

Constellation Energy Corporation (Nasdaq: CEG), a Fortune 200 company headquartered in Baltimore, is the nation’s largest producer of reliable, emissions-free energy and a leading energy supplier to businesses, homes and public sector customers nationwide, including three-fourths of Fortune 100 companies.

Founded in 1999

Baltimore, Maryland, USA

10001+ employees