Medmo · 1 day ago
Patient Experience Manager
New York, NY
Full-time
Onsite
Mid, Senior Level
$80K/yr - $120K/yr
3+ years expMedmo is transforming the healthcare marketplace by providing patients with easy access to high-quality, affordable imaging services. The Patient Experience Manager will lead and develop a team of Patient Experience Specialists while ensuring exceptional service standards and operational efficiency. This role involves managing daily operations, driving performance improvements, and collaborating with cross-functional teams to enhance the patient experience.
Health CareMedicalMedical Device
Responsibilities
Lead and manage a team of Patient Experience Specialists to consistently meet and exceed performance, quality, and productivity targets
Monitor day-to-day operations to ensure timely resolution of patient inquiries and scheduling requests
Coach, mentor, and develop team members through regular 1:1s, feedback sessions, and performance reviews
Partner with leadership to identify training needs, update SOPs, and refine workflows based on team and patient feedback
Serve as a point of escalation for complex or sensitive patient cases
Collaborate cross-functionally with Product, Engineering, and Operations to improve tools, processes, and overall patient experience
Track and analyze key performance metrics to identify trends and areas for improvement
Support team onboarding, continuing education, and rollout of new products or process changes
Contribute to strategic initiatives to scale the Patient Experience function as Medmo grows
Qualification
Required
Proven leadership skills with a track record of coaching, motivating, and inspiring high-performing teams
Strong problem-solving and decision-making abilities, especially under pressure
Exceptional communication skills, with the ability to handle sensitive conversations with professionalism and empathy
Highly organized, capable of managing multiple priorities in a fast-paced environment
Genuine passion for increasing healthcare accessibility and driving better patient outcomes
Preferred
3–4+ years of experience leading operations and managing large teams
Company
Medmo
Medmo is a healthcare company that develops a platform to connect patients with local medical centers.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$30.87MKey Investors
Covera HealthLerer Hippeau
2025-10-14Series A· $15M
2023-11-20Seed· $5M
2022-06-01Seed· $4M
Leadership Team
Lucas Takahashi
CEO & Co-Founder
Christopher Kelly
Chairman & Co-founder
Recent News
alleywatch.com
2025-10-21
2025-10-17
alleywatch.com
2025-10-16
Company data provided by crunchbase