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FIGS · 1 day ago

TEAMS Relationship Manager

Santa Monica, CA

Full-time

Hybrid

Mid, Senior Level

$75K/yr - $80K/yr

5+ years exp

FIGS is a direct-to-consumer healthcare apparel and lifestyle brand seeking a TEAMS Relationship Manager to enhance their customer base. This role involves selling, onboarding, and managing relationships with existing customers while ensuring effective communication and collaboration to achieve sales goals.

ApparelConsumer GoodsFashionHealth CareRetail

Responsibilities

Create strong business relationships with TEAMS Top existing customers

Manage day-to-day account activity and communication with portfolio of partners

Exceed activity, pipeline and growth targets

Maintain accurate data in CRM

Manage cross-functional communications on custom orders

Run quarterly business reviews with customers to align on initiatives and future orders

Travel to meet our customers in-person and during conferences

Communicate challenges and propose solutions to Leadership Team

Serve as an advocate for the TEAMS program and FIGS

Qualification

Account managementCustomer successSales experienceCRM proficiencyInterpersonal skillsEntrepreneurial spiritPresentation skillsNegotiation skillsWriting skillsPositive attitude

Required

5+ years of experience in account management, customer success, and/or sales

Experience successfully managing a multi-million dollar book of customers

Proficient in utilizing CRM systems- ideally Hubspot

Exceptional interpersonal skills; strong ability to persuade, negotiate, close deals

Experience working with executives and C-level on strategic priorities and analytics

Proven track record of building trusting and long standing client relationships

Excellent presentation, verbal, and writing skills are required

Preferred

Proven work ethic and integrity

Positive attitude

Desire to excel and grow with FIGS

Aspiration to create change and make an immediate impact

Entrepreneurial spirit and egoless nature

Benefits

Equity: All FIGS employees have the opportunity to own shares of FIGS stock through our new-hire equity program.

Additionally, FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan

Annual bonus: This position is bonus eligible

Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass.

100% FIGS-sponsored life insurance and disability insurance

Amazing 401(k) program, with a company match up to the first 6% of your contribution

Generous paid time off - We have 12 company holidays.

For salaried team members, we offer flexible vacation.

For our hourly team members, we offer up to 3 weeks of accrued vacation

Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers

FIGS sponsored Uber Eats voucher for in-office weeks

Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide

Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more…