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Leidos · 2 days ago

Human Resource (HR) Specialist, Employee Services

United States

Full-time

Remote

Mid Level

$50K/yr - $52K/yr

3+ years exp

Leidos is a company that provides exceptional support and customer service in the HR domain. The Human Resource (HR) Specialist, Employee Services will be responsible for assisting employees and managers with benefits, leave administration, and general HR support, ensuring a positive experience for all customers.

ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware

Responsibilities

Serve as point of contact for employees on HR matters including complex benefits and HR issues, providing 'best in class' customer service

Perform troubleshooting on a variety of issues that may extend beyond the reach of traditional HR, requiring the ability to network cross-functionally and leverage relationships to support our employee customers

Refer issues to Supervisor, or Manager, Employee Services in accordance with escalation procedures, ensure effective hand off escalated cases to COE or third parties when appropriate

Facilitate resolution to employee and manager inquiries; provide benefits/leave subject matter expertise

Provide administrative support for benefit programs

Provide employee and manager support for Workday Learning questions and issues

Provide interpretation in areas where policy, procedure or requirements are unclear

Communicate updates and changes to benefit programs to employee populations (i.e. annual open enrollment related changes)

Act as a point of contact for information residing on the knowledge-based system; ensure that information is up-to-date and easily accessible

Provide support for routine employee problem resolution for Workday

Within defined parameters and guidelines – review, grant, or escalate requests for administrative corrections for various benefit enrollment/change scenarios

Utilize the case management tool to track issues and escalations

Collaborate with other HR service delivery areas, HR leadership, etc. on new and existing programs and process improvement initiatives

Maintain flexibility and a positive attitude toward innovation and change

This position requires continuous phone and email support during hours of operation 8 a.m. – 5 p.m. ET

Other duties as assigned

Qualification

Benefits administrationCustomer serviceHR policies interpretationWorkday LearningMicrosoft OfficeCritical thinkingMulti-taskingProblem resolutionVerbal communicationWritten communication

Required

High school diploma and 3+ years of related benefits, HR or other relevant work experience

Ability to work Eastern time zone

Ability to apply critical thinking skills to complex issues

Commitment to outstanding customer service, both internal and external

Ability to use deductive reasoning to assess multi-faceted questions and problems

Extremely strong verbal and written communication skills, including the ability to make connections with customers in writing

Strong computer skills, including proficiency with Microsoft Office

Ability to multi-task and manage competing priorities

Experience resolving complex issues utilizing external resources and escalating internally when appropriate

Experience working with and independently interpreting internal policies and procedures to ensure continuity of business services

Preferred

Extensive experience supporting internal customers in a specialized HR capacity

Foundational knowledge of HR, emphasis with benefits administration

Bachelor's Degree in business or related field coupled with 2+ years related benefits, HR, or other relevant work experience; OR an Associate's degree coupled with 4+ years related benefits, HR, or other relevant work experience; OR a High School diploma coupled with 6+ years of related benefits, HR, or other relevant work experience