Ridgeline · 2 days ago
Senior Investment Operations Analyst, Customer Support
New York, NY
Full-time
Hybrid
Mid, Senior Level
$115K/yr - $138K/yr
3+ years expRidgeline is the industry cloud platform for investment management, and they are seeking a Senior Investment Operations Analyst to support their customers by managing critical investment operations functions. The role involves ensuring accuracy and scalability in customer operations, identifying process improvements, and leveraging technology to deliver innovative solutions.
Artificial Intelligence (AI)Information TechnologySoftware
No H1B
Responsibilities
Account Administration – Set up new accounts, process updates and terminations, and maintain portfolio group structures as directed by customers
Investment Accounting – Record financial transactions on a trade-date basis, process income and expense accruals, and support period-end close activities
Trade Capture & Settlement –Ensure accurate posting, support post-trade workflows (matching, confirmations, allocations), and meet T+1 settlement requirements
Corporate Actions – Process mandatory corporate actions and reconcile all activity through standard controls
Pricing & Security Master – Apply daily pricing, FX rates, and security master data from third-party vendors, resolving exceptions and ensuring compliance with customer policies
Reconciliation – Perform daily reconciliations of positions, transactions, cash, and tax lots between Ridgeline and custodians/prime brokers; research and resolve breaks with clear documentation
Performance – Support daily and monthly performance reporting, ensuring calculations align with GIPS standards and addressing customer inquiries on returns and composites
Customer Engagement – Deliver exception reports, investigate and resolve inquiries, and surface operational insights that help improve both customer outcomes and Ridgeline’s platform
Automation & Innovation – Identify opportunities to streamline processes through AI/ML and automation, working with the broader team to design smarter workflows that scale with customer needs
Qualification
Required
Bachelor's degree in Finance, Economics, Accounting, or a related field
3–5 years of experience in investment operations or a related middle/back-office function
Familiarity with portfolio accounting, reconciliation, performance reporting, and trade lifecycle management
Strong attention to detail with a commitment to accuracy and timeliness
Analytical and problem-solving skills, with the ability to resolve breaks and exceptions independently
Excellent written and verbal communication skills for working with customers and internal teams
Proficiency with Google Apps or MS Office, especially spreadsheets
Curiosity about new technologies, including AI-driven tools, and willingness to learn
Flexibility to support early-morning start times (as early as 3:00am PST) when required by customer operations
Preferred
Experience with enterprise SaaS or fintech platforms
Familiarity with tools such as Slack, JIRA, Confluence, or Kantata
Exposure to APIs, AWS, or other cloud-based architectures
CFA or CPA designation (or progress towards one)
Benefits
Unlimited vacation
Educational and wellness reimbursements
$0 cost employee insurance plans
Company
Ridgeline
Ridgeline is a computer software company that specializes in software development to deliver for the investment management industry.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dave Blair
Chief Executive Officer
Lisa Faucher
SVP, Enterprise Operations
Recent News
Game Industry Business
2024-03-01
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