Glean · 1 day ago
Delivery Excellence Manager- East or Central
United States
Full-time
Remote
Mid Level
3+ years expGlean is a Work AI platform that helps organizations work smarter with AI. The Delivery Excellence Manager will lead successful implementations and long-term customer engagements, ensuring efficient technical deployment and delivering strategic guidance to drive customer success.
Artificial Intelligence (AI)Enterprise SoftwareGenerative AIMachine LearningSearch Engine
Responsibilities
Help our customers achieve real business outcomes through the use of AI
Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors
Own the end-to-end delivery from kickoff to go-live thru renewal, ensuring clarity on expectations for all stakeholders timeline, and Services budget
Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management
Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams
Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary
Monitor and report on deployment progress, customer adoption, and satisfaction metrics
Proactively identify risks or blockers and drive resolution—escalating internally when appropriate
Guide and document improvements for onboarding processes, playbooks, and best practices
Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives
Qualification
Required
3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products
Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices
Must hold one of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader
Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures
Strong organizational, project management, and communication abilities
Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles
Experience with process documentation, playbooks, and continuous improvement initiatives
Solutions-oriented mindset; trusted advisor with capability to own escalations
Capable of handling ambiguity and thriving in a fast-paced environment
Benefits
Medical, Vision, and Dental coverage
Generous time-off policy
Opportunity to contribute to your 401k plan
Home office improvement stipend
Annual education and wellness stipends
Healthy lunches daily
Company
Glean
Glean develops an AI-based search engine software that connects enterprise data and generates answers to improve workplace efficiency.
501-1000 employees
H1B Sponsorship
Glean has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (17)
2023 (7)
2022 (26)
Funding
Current Stage
Late StageTotal Funding
$768.2MKey Investors
Wellington ManagementSequoia CapitalGeneral Catalyst
2025-06-10Series F· $150M
2024-09-10Series E· $260M
2024-02-27Series D· $203.2M
Leadership Team
Arvind Jain
Founder and CEO
Michael Miao
VP of Finance & BizOps
Recent News
Business Insider
2025-12-24
2025-12-11
Company data provided by crunchbase