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Block · 1 day ago

Communications Strategist

United States

Full-time

Remote

Mid Level

$102K/yr - $152K/yr

4+ years exp

Block is a technology company focused on increasing access to the global economy through innovative financial products. The Communications Strategist will define and manage the communications and change management strategy for Customer Operations, ensuring effective adoption of knowledge changes across various teams and partners.

Financial Services

H1B Sponsor Likely

Responsibilities

Own the communications and change management strategy for Customer Operations as a key pillar of the Knowledge Management strategy

Establish and maintain governance for change communications, including standards, decision rights, approval pathways, and escalation models

Design scalable communications infrastructure, including templates, playbooks, toolkits, and self-serve models that support consistent execution

Partner closely with Support Content Operations to enable production of change communications close to the source of change while maintaining governance standards

Contribute directly to communications production for high-impact, complex, or sensitive changes where proximity and judgment are required

Ensure changes to policy, process, tooling, and product are communicated clearly, accurately, and in a risk-aware manner

Collaborate with Learning, Customer Operations, Risk Operations, Product Support to align on messaging, timing, and sequencing that is in the flow of existing work practices

Ensure communications approaches scale across Square, Cash App, and Afterpay while accounting for brand, regional, and regulatory nuance

Apply change management principles to drive understanding, adoption, and correct operational behavior

Identify risks related to miscommunication, timing, or change fatigue and proactively recommend mitigations

Partner with Platform teams to continuously improve communications tooling and technical processes

Qualification

Communications strategyChange managementKnowledge managementContent operationsGovernance standardsStructured communicationCross-functional collaborationOrganizational skills

Required

4+ years of experience in Communications, Change Management, Knowledge Management, or Content Operations within a complex or regulated environment

Demonstrated experience defining communications strategy and governance rather than solely executing content

Experience building frameworks, standards, and infrastructure that enable others to execute consistently at scale

Comfort contributing to hands-on production when needed while maintaining a strategic focus

Strong understanding of how knowledge, communications, and change management work together to drive adoption

Experience partnering closely with content production teams, including support content or similar operational teams

Ability to work cross-functionally with product, operations, learning, and risk partners to align on messaging and create in-the-flow delivery strategies

Strong judgment and organizational skills, with the ability to balance speed, risk, and clarity

Clear, structured communication style and the ability to translate complex changes into actionable guidance

Benefits

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning

Company

Block

Glassdoor3.9

Block is one company built from many blocks, all united by the same purpose of economic empowerment.

Founded in 1990

Oakland, California, US

10001+ employees

https://block.xyz/

H1B Sponsorship

Block has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (257)

2024 (253)

2023 (260)

2022 (297)