Apply on Employer Site

Shef · 1 day ago

Operations Coordinator

Chicago, IL

Part-time

Onsite

New Grad, Entry Level

$19/hr - $20/hr

Shef is a company dedicated to providing personal chef services to busy families. The Operations Coordinator will manage day-to-day operations, ensuring deliveries from chefs to consumers and implementing operational efficiency initiatives.

Food and BeverageLocalMarketplaceRestaurants

Culture & Values

Responsibilities

Ensure clean receipt of deliveries from shefs, and execute on sending deliveries off with third-party logistics providers

Innovate, test, and measure success of operational efficiency initiatives - create SOPs for initiatives that prove positive enough to become a national standard and help roll-out such initiatives across the country

Execute on national company standards, set forth by company leadership

Provide educational and data-driven insights for chefs who visit the hub

Serve as the face of Shef on the ground, particularly to chefs who drop off at the hub

Manage hub-level inventory

Utilize tools including ReTool, Slack, Google Sheets, Zendesk, etc in order to communicate with all stakeholders

Qualification

Operational strategyOperationally savvyProblem solvingHospitality experienceCustomer service experienceLogistics experienceCoachable on technologyHigh sense of responsibilitySeek to serveCommunicationsExtreme reliability

Required

High sense of responsibility: you take responsibility for implementing all aspects of operational standards

Extreme reliability: you are on-time, all the time, and you ensure balls do not get dropped

Operationally savvy: you execute, execute, execute. You have a high level of attention to detail, you ensure every delivery goes out on time and in good condition, you maintain food safety rules, etc

Operational strategy: You identify and reduce operational variances around the hub to streamline operations. You innovate and test, and can measure results of various initiatives you implement on the ground

Communications: you keep in regular communication with your GM; you know when to escalate and when to keep your GM in the loop so there are no surprises

Problem solving: when a logistics provider doesn't show up, when an order goes missing -- you can follow SOPs cleanly -- and also come up with a solution if an SOP doesn't exist

Coachable on technology & data: you can learn to manage all tools with minimal error; can debug where necessary (retool, slack, etc). You can learn to read dashboards to understand your performance, and use numbers to make decisions

Seek to serve: You're a great representation of Shef's values towards our chefs. You're our key person on the ground, and the ultimate host

You're able to be on your feet for 8 hours a day