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NEOGOV · 2 days ago

Community Connections Services Specialist (Hotline Phone Operator)

TX 78203, TX

Full-time

Onsite

Entry, Mid Level

$43K/yr - $65K/yr

2+ years exp

NEOGOV is a company focused on community services, and they are seeking a Community Connections Services Specialist. This role is responsible for assisting in the implementation and coordination of various community service programs, ensuring effective communication between local agencies and promoting program innovation.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Acts as liaison between local agencies concerned with the functions and operations of the program

Interprets program guidelines, and other policies and procedures for operating agencies

May conduct periodic visits to outside agencies and department programs and prepares reports of observations on the quality of services and program management

Receives, reviews, coordinates, and replies to correspondence submitted by operating agencies

Participates with agencies and department programs in recognizing operational problems; assists in making required adjustments; and promotes program innovation

May assign, evaluate, and monitor completion of tasks

Performs related duties and fulfills responsibilities as required

Qualification

Community service programsBilingual in EnglishSpanishCall Center experienceLight case management experienceHomeless service organizationsCustomer service skillsOrganize assignmentsDocument informationCommunicate effectively