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Grubhub · 1 day ago

Onboarding Associate

Chicago, IL

Full-time

Hybrid

Entry Level

$18/hr - $22.50/hr

1+ years exp

Grubhub is a leading online food ordering platform that connects restaurants with diners across the United States. The Onboarding Associate will guide restaurants through the onboarding process, ensuring they are equipped to manage orders and optimize their presence on the Grubhub platform.

E-CommerceFood and BeverageFood DeliveryMarketplace

No H1B

Responsibilities

Manage the end-to-end restaurant onboarding process; oversee all stages of onboarding, ensuring a timely and efficient experience for our partners

Configure accounts for integration and menu ingestion, checking for quality using a variety of internal tools

Proactively reach out to restaurant owners daily to facilitate the onboarding of new accounts and troubleshooting integration onboarding issues with the goal of getting them live on the platform as quickly as possible

Work cross-functionally with multiple stakeholders including external integration partners, sales, operations engineering, integrations partnerships, and solutions consultants. You will collaborate with these teams to facilitate a positive onboarding experience, identify trends, and perform root cause analysis of issues and prevent them from occurring again

Collaborate with restaurant owners to set up accounts for long-term success including scheduling photoshoots, confirming operating hours, and ACH and W9 collection along with any additional required information

Provide restaurant owners with insights into the value of getting onto the Grubhub platform as quickly as possible to receive more orders

Align restaurant owners with our goals by expertly training them on the Grubhub platform and the integration partner’s capabilities along with how to use both companies’ products and services together

Leverage both internal and external tools to streamline the workflow and collaborate with your peers to share best practices that will enhance the entire team’s performance

Learn and master the onboarding process for existing and new integration providers partnering with Grubhub. You will also provide valuable feedback and ideas, in order to improve existing processes

Qualification

Customer service experienceTechnical aptitudeCommunication skillsSalesforce.comZendeskMulti-taskingEmpathyProblem-solving skillsPositive attitudeFlexibility

Required

High school diploma or equivalent working experience required

1-2 years of customer service experience

Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs

Strong verbal and written communication skills; ability to communicate clearly, appropriately, and professionally to clients/internal audiences

Comfortable making outbound calls on the phone

Expertise in problem-solving skills – identifying root causes, customer needs, and providing solutions quickly and efficiently in real-time

Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product

Empathy and a genuine desire to help restaurant partners succeed on our platform

Positive attitude, reliability with good attendance and punctuality, operational know-how, team spirit, and commitment to the job

Be flexible while handling assignments and prioritize as needed by the business

Passion and aptitude for working in a fast-paced and fast-growing environment