Nasdaq · 14 hours ago
Customer Success Manager
Denver, CO
Full-time
Hybrid
Mid Level
$72K/yr - $126K/yr
3+ years expNasdaq is a leading global technology company that provides market infrastructure and innovative solutions. The Customer Success Manager will drive adoption and long-term value for clients using Nasdaq Governance Solutions products by building trusted relationships and ensuring clients maximize the benefits of the technology and services offered.
FinanceFinancial ServicesStock ExchangesTrading Platform
Responsibilities
Partner with clients to understand their objectives and ensure they fully adopt and benefit from Nasdaq Governance Solutions products
Build and maintain relationships across client organizations, engaging stakeholders at all levels to drive service utilization and satisfaction
Collaborate with Account Directors and internal teams to resolve issues, mitigate risk, and support retention strategies
Identify and communicate upsell and cross-sell opportunities that align with client needs and business goals
Support seamless onboarding for new clients, working cross-functionally to deliver a positive experience from day one
Qualification
Required
Bachelor's degree or equivalent practical experience
3–5 years of experience in customer success, account management, or client-facing roles
Strong relationship-building skills with the ability to engage stakeholders across all organizational levels
Clear communication with excellent presentation and problem-solving abilities
Ability to work independently and stay composed under pressure in a dynamic, fast-paced environment
Fluency in Spanish is essential to support our diverse global client base
Preferred
Experience in governance, corporate services, fintech, or capital markets
Familiarity with SaaS platforms and customer success methodologies
Benefits
401(k) program with 6% employer match
Employee Stock Purchase Program with 15% discount
Student loan repayment program up to $10k
Company paid life and disability plans
Generous paid time off
Comprehensive medical, dental and vision coverage
Health spending account with employer contribution
Paid flex days to support mental wellbeing
Gym membership discounts
Hybrid home/office schedule (for most positions)
Paid parental leave
Fertility benefits
Paid bereavement leave
Company gift matching program
Employee resource groups
Paid volunteer days
Education Assistance Program
Robust job skills training
Professional development opportunities
Company
Nasdaq
Nasdaq is a global provider of trading, clearing, exchange technology, listing, information, and public company services.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$9.52BKey Investors
Matzliach Capital
2024-07-29Post Ipo Secondary· $2.72B
2024-03-19Post Ipo Secondary· $1.8B
2023-06-22Post Ipo Debt· $5B
Leadership Team
Adena Friedman
Chair and Chief Executive Officer
Bradley Peterson
EVP & CIO/CTO
Recent News
2026-01-25
South China Morning Post
2026-01-25
2026-01-23
Company data provided by crunchbase