Stonebranch · 1 day ago
Systems Engineer II
United States
Full-time
Remote
Mid, Senior Level
3+ years expStonebranch builds IT orchestration and automation solutions that transform business IT environments. As a Systems Engineer II, you will support customers, ensuring smooth operation of the Universal Automation Center, while tackling technical challenges and contributing to troubleshooting and process improvement.
ComputerData Center AutomationInformation TechnologySoftware
Responsibilities
Provide Level 1 and Level 2 support for Stonebranch products
Gain exposure to handling Level 3 support issues and liaise with Level 3 support when necessary
Provide prompt and accurate feedback to both external and internal customers
Ensure issues are correctly categorized and SLAs are fulfilled
Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams
Maintain positive and professional relationships with customers
Install software and related requirements across various operating systems
Recreate complex customer scenarios for troubleshooting
Identify, document, and report product defects
Suggest complex workarounds to bypass known issues
Screen and recommend product enhancements
Engage in creative and systematic problem-solving approaches
Occasionally receive guidance from senior team members on complex matters
Create and maintain QMS (Quality Management System) documentation
Track work items and requests using modern incident reporting systems
Communicate and collaborate effectively within a globally distributed team
Qualification
Required
Bachelor's degree in Computer Science, Computer Engineering, CIS/MIS, Cybersecurity, Business, or a related field — or equivalent IT experience
3–7 years of experience in a Technical or Product Support role
Strong troubleshooting skills
Solid understanding of IT infrastructure and operating systems such as UNIX/Linux and Windows Server
Intermediate scripting ability (Batch, Bash, Python preferred)
Basic knowledge of web application containers (e.g., Tomcat)
Basic networking knowledge
Ability to diagnose and resolve issues systematically and efficiently
Strong analytical thinking with attention to technical details
Proactive and resourceful in identifying solutions and improvements
Customer-oriented service attitude
Excellent communication and collaboration skills
Strong command of English, both written and verbal
Preferred
Familiarity with workload automation systems
Benefits
Work Flexibility: Enjoy the benefits of a remote-first role, with the autonomy to manage your schedule and collaborate with talented colleagues across the globe.
Career Growth: Build your career with a company recognized as one of the *Atlanta Journal-Constitution’s Top Workplaces 2022, 2023, and 2025*.
Connected Culture: Be part of an open, innovative environment where your ideas are valued and your impact is visible.
Company
Stonebranch
Enabling Digital Transformation through Dynamic IT Automation
51-200 employees
H1B Sponsorship
Stonebranch has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
EMH Partners
2024-04-08Private Equity
Leadership Team
Giuseppe Damiani
Chief Executive Officer
Recent News
Company data provided by crunchbase