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FirstService Residential · 1 day ago

IT Support Analyst

Kansas City, MO

Full-time

Onsite

Entry, Mid Level

$34/hr - $36/hr

2+ years exp

FirstService Residential is seeking a skilled and detail-oriented IT Analyst to join their team. The IT Analyst will be responsible for supporting IT infrastructure, troubleshooting technical issues, and assisting in the implementation of IT solutions that enhance operational efficiency.

Property ManagementReal Estate

H1B Sponsor Likely

Responsibilities

Provide first and second-level IT support to end users, troubleshooting hardware, software, and network issues

Assist in the deployment, configuration, and maintenance of IT systems, including workstations, network equipment, and mobile devices

Create, maintain and update IT documentation, SOP’s, including asset inventories, network diagrams, and user guides

Collaborate with internal teams and external vendors to implement and lead small size projects and organization initiatives

Support cloud-based applications and platforms, ensuring seamless integration and functionality

Manage user accounts, permissions, and access control across various IT systems

Assist in the development and enforcement of IT policies, procedures, and best practices

Provide training and guidance to employees on IT tools and cybersecurity awareness

Participate in IT audits, risk assessments, and compliance initiatives

Assist with new hire onboarding and IT orientation, ensuring smooth setup of IT resources and accounts

Qualification

Windows operating systemsActive DirectoryOffice 365Networking conceptsIT security principlesCloud computing platformsCompTIA A+Microsoft Certified Azure FundamentalsCommunication skillsInterpersonal skills

Required

Strong knowledge of Windows operating systems, Active Directory, and Office 365

Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN

Familiarity with IT security principles, firewalls, antivirus software, and endpoint protection

Highly motivated with the ability to work independently

Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users

Minimum of 2-4 years of experience in IT support, systems administration, or a similar role

Successfully managed small- to medium-sized projects for a minimum of two years

Preferred

Knowledge of cloud computing platforms such as Azure and SharePoint is an asset

Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or ITIL Foundation are a plus

Benefits

Full comprehensive benefits to include your choice of multiple medical plans

Dental

Vision

Time off benefits

Paid holidays

401k with company match

Company

FirstService Residential

Glassdoor3.8

FirstService Residential is a real estate company that provides property management services.

Founded in 2012

Dania, Florida, USA

10001+ employees

https://www.fsresidential.com/texas

H1B Sponsorship

FirstService Residential has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)