BETSOL ยท 5 days ago
Product Owner - Contact Center Technology
Broomfield, CO
Full-time
Onsite
Mid, Senior Level
$85K/yr - $115K/yr
3+ years expBETSOL is a cloud-first digital transformation and data management company offering innovative solutions. They are seeking a dynamic Product Owner to support their Contact Center as a Service initiatives, focusing on governance, communication, and the ongoing maintenance of contact center applications.
Artificial Intelligence (AI)Data ManagementEnterprise ApplicationsInformation Technology
Responsibilities
Lead technical governance, delivery, maintenance, enhancements, and other responsibilities for all contact center products including routing, workforce management, quality management, and reporting
Achieve technical alignment for product features and enhancements
Develop, implement, and maintain a governance strategy to achieve consistent and efficient standards for decision-making, escalation, and issue management in collaboration with contact center engineering and business counterparts
Develop and maintain a strong partnership with key stakeholders on the overall platform strategy and architecture
Ensure the technical aspects of future releases or upgrade implementations are in line with security, best practices, and meet the expectations of our business
Contribute to the enterprise strategy for contact center and lead execution of enhancements and projects
Lead vendors and engineers to support the sustainment of the product along with managing releases and regular business requests utilizing Agile methodologies
Liaise with the contact center engineering team to coordinate all production migrations, governance on shared architecture, and general collaboration where needed
Manage the communication of the priorities to stakeholders in a proactive manner
Stay up to date on emerging contact center technology
Qualification
Required
3+ years of managing contact center technology deployments
3+ years of demonstrated experience managing best practices for all aspects of Contact Center (such as Five9, Avaya, Genesys, Cisco, Verint, Nice, WFM, QM, Reporting, Routing) for chat, voice, and other channels
2+ years of Product Owner-type roles which involve governance, management, and driving alignment on CCaaS initiatives
2+ years of experience working in an Agile team
2+ years of experience in modern software development environments
2+ years of experience enhancing the user experience for contact center agents
Demonstrated ability to thrive in a fast-paced, dynamic environment while effectively managing multiple projects, shifting priorities, and urgent issues with minimal oversight
Proven confidence in independently resolving complex customer or internal challenges, with sound judgment in escalating risks and proactively informing relevant stakeholders
Preferred
Experience working in healthcare, ideally large organizations
Program/Project Management or Scrum Master experience with a strong skillset in communications, tracking, reporting, risk management, and negotiation skills
Knowledge of Workforce Management Solutions (NICE IEX, Verint WFM, Aspect WFM)
Knowledge of Quality Management solutions
Salesforce CRM experience
Prior hands-on software development experience in modern technologies
Customer obsessed. Experience influencing and consulting while solving business processes and/or technical problems to meet our business where they are
Company
BETSOL
BETSOL provides IT services needed to build an AI-powered Enterprise.
501-1000 employees
H1B Sponsorship
BETSOL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (2)
2022 (3)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
Ashok Reddy
Chairman and CEO
Company data provided by crunchbase