Mayo Clinic · 1 day ago
Operations Specialist - Supply Chain Management
United States
Full-time
Remote
Entry, Mid Level
$31.75/hr - $45.01/hr
2+ years expMayo Clinic is a top-ranked healthcare provider dedicated to putting patient needs first while investing in employee well-being. The Operations Specialist plays a key role in supporting Supply Chain Management by facilitating communication and coordination with suppliers and internal stakeholders, resolving issues related to product pricing, orders, and discrepancies.
BiotechnologyHealth CareHospitalMedicalWellness
No H1B
Responsibilities
Facilitating essential communication and coordination with both suppliers and internal stakeholders
Resolving issues related to product pricing, order expediting, returns, and invoice/receipt discrepancies
Managing a high volume of inbound communications via phone, tickets, and email from Mayo Clinic staff across all departments and external sources
Providing a high level of customer service to ensure timely, professional, and solution-oriented responses
Acting as a primary contact for triaging SCM-related inquiries and issues, escalating and coordinating with the appropriate personnel as needed
Assisting SCM leadership in training both new and existing staff, ensuring consistency and accuracy in knowledge transfer and performance
Recognizing when policy or procedural violations have occurred and analyzing situations to determine the most appropriate course of action for resolution
Reviewing and processing a high volume of purchase orders to ensure the accurate and timely delivery of supplies, equipment, and services across all facilities
Researching and resolving transactional discrepancies, investigating aging items identified in various reports, and collaborating closely with internal departments and suppliers to resolve issues promptly and effectively
Qualification
Required
Bachelor's Degree AND 2 years of experience
OR Associate's degree AND 4 years of experience
OR High School Diploma/GED AND 6 years of experience
Customer Service Excellence: Proven ability to deliver high-quality service and build strong stakeholder relationships
Clear Communication: Demonstrated strong verbal and written communication skills, with the ability to convey information professionally and collaborate across teams
Attention to Detail: Track record of accuracy and thoroughness in managing data, documentation, and process execution
Problem Solving: Shown ability to identify issues, analyze root causes, and implement effective solutions in real-world or project-based settings
Critical Thinking: Evidence of thoughtful decision-making and data-driven analysis in complex or time-sensitive situations
Organizational Skills: Successful history of managing multiple tasks and priorities efficiently in fast-paced environments
Initiative & Ownership: Recognized as a self-starter who takes initiative and follows through on responsibilities with minimal oversight
Independence & Accountability: Demonstrated success working independently and delivering results while maintaining accountability
Professionalism & Work Ethic: Consistent commitment to high performance, integrity, and continuous improvement
Benefits
Medical: Multiple plan options.
Dental: Delta Dental or reimbursement account for flexible coverage.
Vision: Affordable plan with national network.
Pre-Tax Savings: HSA and FSAs for eligible expenses.
Retirement: Competitive retirement package to secure your future.
Company
Mayo Clinic
MayoClinic is a nonprofit medical practice and medical research group focused on integrated health care, education, and research.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$399.05MKey Investors
The ALS AssociationNational Institute of Neurological Disorders and StrokeAmerican Heart Association
2025-12-04Grant· $0.95M
2024-09-24Grant· $12M
2023-07-26Grant
Leadership Team
Gianrico Farrugia
President and CEO
Richard Gray
Chief Executive Officer
Recent News
Medical Xpress - latest medical and health news stories
2026-01-08
News-Medical.Net
2025-12-27
Company data provided by crunchbase