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Beth Israel Lahey Health · 1 day ago

Patient Access Rep - Registration Emergency Department 32 HR 3:00pm - 11:30pm

Beverly, MA

Full-time

Onsite

Entry Level

$20.50/hr - $27.59/hr

1+ years exp

Beth Israel Lahey Health is a growing healthcare organization dedicated to making a difference in people’s lives. The Patient Access Representative plays a crucial role in ensuring an efficient and welcoming patient registration process, safeguarding patient confidentiality, and assisting patients with their inquiries and registration needs.

Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining

Responsibilities

Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions

Processes patient co-payments, co-insurance, deductibles, and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day. Assists patients with Kiosk check-in as needed

Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results

Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter

Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers

Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience

Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk

Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information

Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues

Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments. Information sources include online questionnaires, offline materials, and subgroup searches

Establishes working relationships with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols

Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs

Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics, and contact information

Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care

Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality, and accuracy levels and communicates regularly with the Supervisor and Manager

Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission

Ascertains, creates, and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health, or others as required

Identifies records and verifies patient insurance coverage using real-time eligibility (RTE); reviews the insurer’s response to each verification request and takes appropriate action based on this response

Applies the appropriate guarantor and insurance to each patient visit

Communicates financial clearance status to patients. Advises patients of contract status, self-pay status, and payment responsibility and schedules patients with Financial Counseling as needed

Qualification

EHR SoftwarePatient RegistrationMedical TerminologyCustomer ServiceBilingual CommunicationTyping SkillsMulti-taskingComputer Systems

Required

High school degree or equivalent

1-3 years related work experience

Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access

Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary

Able to process electronic information and data accurately and efficiently