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WorldStrides · 1 week ago

K12 INTL Manager of International Sales – WorldStrides

San Diego, CA

Full-time

Hybrid

Mid, Senior Level

$70K/yr - $70K/yr

3+ years exp

WorldStrides is the global leader in educational travel and experiential learning. The Manager of International Sales position for K12 International is responsible for managing a team to gain new business through prospecting schools for travel groups and increasing market share from competitors.

EducationTransportationTravel

No H1B

U.S. Citizen Only

Responsibilities

Carry on the development and growth of existing team in place

Recruit, train and mentor new team members. Training function includes overseeing the following:

Teach and implement our proven sales cycle tools and talk tracks

Develop sales skills related to the industry

Commission plan and sales expectations training

Computer training including database and other related software

Pricing and Process training

Product knowledge expertise

Setting correct expectations for transitioning of groups to Account Management and departure rules

Conduct Weekly Update reports with team members including review of:

Team pacing reports: Specific goals for school regions, prospects, Recipe for Success (Teacher Follow-up/Follow Through), Revenue

Weekly call activity goals

Daily Snapshot of business = Sales cycle progression, KPI goals

Suspect/Prospect Development through to successful sale

Track progress of group growth and transition to Account Management

Territory load balancing for all team members

Continuous feedback and training on “art of sales and customer support” skills with individual team members

Listening in and review on live calls and call recordings

Providing feedback and coaching

Spending 3 days per week on the sales floor working with team members on skill set enhancement

Competitive situation strategy and management, including specific training

Review relevant post-tour evaluations and lead relevant point-of-sale feedback to team

Manage escalated calls or inquiries and work to retain business as needed

Resource person for members of the team and staff in other departments

Serve as a conduit for business communication

Work collaboratively with other managers, sales directors, the SVP of sales and other departments

Conduct weekly updates about your team’s progress with the Director of Sales and Account Management

Manage and participate in team and department events such as Kick-Off Sessions, Training Sessions and Customer Events

Plan and manage team meetings weekly, more if needed

Attend all management meetings

Serve as backup for any team member who is out of the office

Assist sales staff in handling difficult accounts and situations as necessary

Additional responsibilities may be assigned

Seasonal travel to assist with events may be required

Facilitate and/or perform training of staff members as requested

Foster communication within the department, with other departments and with management

Working knowledge of Worldstrides sales strategies and processes

Maintain knowledge of company policies and procedures so as to serve as an effective staff member

Support company policies and management decisions with a sense of urgency and professionalism

Seek out and participate in internal and external programs that facilitate personal and professional growth

Track days off; write and deliver self-performance appraisal to the Director on an annual basis along with written appraisals for each team member both bi-annually and including quarterly check ins

Identify and discuss personal and professional growth goals of each team member

Identify and discuss personal and professional growth goals with the Director

Qualification

Sales experienceTraining skillsLeadership experienceSales strategies knowledgeCustomer support knowledgeInternational travel knowledgeEffective communicationTeam managementMotivational skills

Required

3-5 years of proven success in sales and/or account management + sales experience in a related field, with a significant portion of the experience preferably in telephone sales

1-2 years of experience in leadership and training in a results-oriented sales environment

Working knowledge of sales strategies and processes

Working knowledge of customer support and international travel

4-yr degree or equivalent is required

Must have proven ability to hire, train, empower, motivate, and create a positive work environment

Some Travel Required

Effective oral and written communication skills are required, including thorough use of the phone and video conferencing

Based on qualifications, title designation and job responsibilities may be adapted

Benefits

Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HSA with employer contribution, and generous 401k match.

11 paid floating corporate holidays, 1 paid volunteer day & up to 25 PTO days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.

Tuition reimbursement up to $5,250 annually

$1,000 towards professional certifications annually

Opportunities for paid and discounted travel.

Flexible work schedule providing on-site, remote, and virtual office opportunities.

Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.

Fitness Center and café onsite at select locations.

Employee Assistance Program (EAP)

Paid Parental, Caregiver, and Disability leave.

Team Member Discount Program