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C3EL · 2 days ago

Unified Capabilities (UC) Specialist

Scott AFB, IL

Full-time

Onsite

Entry, Mid Level

2+ years exp

C3EL is seeking a cleared and experienced Unified Capabilities (UC) Specialist to join our team on-site at Scott Air Force Base in Illinois. In this role, you’ll provide technical expertise to sustain, maintain, and enhance critical Defense Information Systems Agency (DISA) services, supporting secure, reliable, and mission-ready communications for the Department of Defense and national security organizations.

Information Technology

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform

Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents

Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks

Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact

Proactively monitor network alarms across platform specific network management tools

Support all customers to include providing global situational awareness support

Verify that service has been restored upon resolution of all customer-initiated tickets

Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined

Record, assess, track, and monitor incident tickets escalated to operational infrastructure

Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident

Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions

Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies

Develop and/or recommend solutions and processes pertaining to UC and DRSN operations

Qualification

DoD-8570 IAT Level 2Voice infrastructure knowledgeIP network topologiesAlarm surveillanceCall routingPacket capture analysisCISCO technologiesJuniper technologiesMS Office suiteCyber transport experienceTech control facility experienceSoft skills

Required

U.S. Citizenship

An active, in-scope US Government issued Top Secret clearance

Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent)

Requires general understanding of both voice infrastructure and IP network topologies

Able to work in a 24x7 shift work environment

Preferred

Tech control facility or cyber transport experience

Circuit actions experience

Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs

Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies

Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core

Requires at least a high school diploma or equivalent and 2–4 years of prior relevant experience