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Quantum · 1 week ago

Technical Support Administrator

Moorpark, CA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Quantum-Systems Inc is a global leader in aerial intelligence and autonomous, AI-powered aerial robotics. The Senior Support Administrator supports customer operations for UAS platforms by managing RMAs, coordinating cross-functional support activities, and maintaining accurate documentation to ensure high customer satisfaction.

ConsultingContentEnterprise SoftwareInformation ServicesInformation TechnologySoftware

No H1B

U.S. Citizen Only

Responsibilities

Act as the primary administrative contact for customer support activities, including RMAs, service requests, upgrades, and configuration changes

Coordinate support actions across Manufacturing, Engineering, Quality, Flight Operations, and Supply Chain

Manage RMA intake, documentation, approvals, asset tracking, and final disposition

Track support cases and ensure timely resolution and professional customer communication

Maintain accurate records in ERP, CRM, and support systems

Ensure compliance with internal procedures, quality standards, and export control requirements (ITAR)

Support development of SOPs, support bulletins, and customer advisories

Assist with escalations and identify process improvements to increase efficiency and customer satisfaction

Qualification

Customer support experienceRMA managementERP/CRM systemsCompliance understandingCommunication skillsAttention to detailOrganizational skillsCross-functional collaboration

Required

10+ years of experience in customer support, support operations, or administrative roles in aerospace, defense, manufacturing, or regulated technical environments

Proven experience managing RMAs and service documentation

Strong written and verbal communication skills

High attention to detail and ability to manage multiple priorities

Experience with ERP/CRM or ticketing systems (NetSuite and Jira preferred)

Understanding of compliance-driven workflows and documentation control

U.S. Citizenship/Background check required