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KeyBank · 1 day ago

Business Technology Senior Manager (Commercial Payments (Wire/RTP)

Brooklyn, OH

Full-time

Hybrid

Senior Level

$112K/yr - $210K/yr

7+ years exp

KeyBank is a financial services company seeking a Business Technology Senior Manager to lead a team in designing, developing, implementing, and maintaining technology platforms. The role involves managing a complex technology portfolio, overseeing production support, and leading technology programs to align with business objectives.

Banking

Responsibilities

Manages a technology portfolio of greater complexity and breadth that requires frequent interaction and collaboration across a number of groups and technologies and generally includes 1 or more critical applications

Utilize technology expertise, current industry knowledge and best practices, thought leadership and effective business partnerships to build, advocate for and maintain the technology strategy for one or more lines of business that delivers the business' strategic objectives and aligns to the enterprise's architectural standards. Brings emerging technologies and methodologies into the organization to assess potential and use cases. Demonstrates thought leadership and continuous learning

Lead the implementation of one or more technology programs, some of which may span several years and may include obtaining senior-level (and sometimes executive level) sponsorship and steering committee approval; from the development and configuration of application(s), to testing and implementation; delivers in alignment with the applicable measures of success and milestones and management methodology; escalates risk/concerns appropriately and leads with corrective/mitigating actions; communicates appropriate updates on work progression

Oversee the management of 24/7 production support of applications including vulnerability remediation and risk management to corporate SLAs

Manage, develop and ensure the engagement and effective execution of a small to medium size team which may include business analysts, project managers and/or scrum masters, engineers, developers, external resources and vendors against line of business or functional technology deliverables. Emerging as a leader for attracting and developing internal and external talent

Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key

Qualification

Business applications developmentAgile project managementFee-based software productsProject management strategiesQuality management methodsTeam building techniquesCollaborationCommunicationDecision-making techniquesCustomer satisfaction focusInnovation developmentInfluencing tacticsOrganizational acumen

Required

Bachelor's Degree (preferred) OR equivalent experience (required)

7+ years of relevant experience (required)

Expert knowledge of and the ability to consult on development and delivery of new or enhanced business applications

Extensive experience with the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions

Expert knowledge of marketplace experience, developments and trends related to the organization's use of Information Technology (IT); ability to apply this knowledge appropriately to benefit the organization

Extensive experience with effective project management strategies and tactics and ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives

Extensive experience with effective agile project management strategies and tactics and ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives

Extensive experience with the importance of 'big picture' thinking and planning and ability to apply organizational acumen to identify and maintain focus on key success factors for the organization

Extensive experience with the value of innovation and ability to develop new ideas and initiatives that improve the performance of the organization

Working knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization

Expert knowledge of, and experience in, delivering new or enhanced fee-based software products

Expert knowledge of and ability to utilize a variety of specific tools and toolkits for the development and support of applications

Expert knowledge of and ability to define, implement make changes to, and support a production application

Extensive experience with collaboration among team members and the ability to enroll stakeholders in communicating and coordinating activities to support the organization's vision and strategies

Extensive experience with effective influencing tactics and strategies; ability to impact decisions within and outside own organization

Extensive experience with the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment

Extensive experience with effective team building techniques and ability to form and manage effective teams