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SmartEquine · 1 week ago

Seasonal Customer Care Representative

United States

Full-time

Remote

Entry Level

$16/hr - $21/hr

5+ years exp

SmartEquine is the #1 equine health brand dedicated to helping every horse live its best life every day. The Seasonal Customer Care Representative will engage with customers over the phone, providing solutions and promoting brand loyalty while driving sales of SmartPaks and related products.

FitnessHealth CareRetail

Responsibilities

Talking with SmartEquine customers over the phone, partnering with them to make recommendations and provide creative solutions

Promoting brand loyalty by providing solutions to SmartEquine customers for their equestrian needs

Increasing sales of SmartPaks, supplement subscriptions, and tack and equipment by demonstrating an expertise in our current product assortment

Cultivating relationships with our customers by providing exemplary customer service

Driving brand-building initiatives through the execution of marketing programs and promotions

Provide accurate account management and follow-up based on customer needs

Offer exemplary and seriously playful customer service

Practice consultative selling

Sell SmartPaks and subscription-based programs

Learn and utilize internal tools and systems

Be proficient in equine and canine health and nutrition

Hone your SmartPak voice

Own your professional development and growth

Be reliable following our attendance policy

Other duties as assigned

Qualification

Equine experienceEquine nutrition knowledgeCustomer service experienceSales aptitudeMicrosoft OfficeVerbal communicationWritten communicationTime managementOrganizational skillsCreative problem solvingTeam collaboration