Level 1 IT Technician jobs in United States
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CarShield · 1 day ago

Level 1 IT Technician

positionGreater St. Louis
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

CarShield is seeking a Tier 1 IT Technician to join its growing Tech Support team. This role serves as the first point of contact for internal IT support and is responsible for providing general assistance across a wide range of IT issues.

AutomotiveLogisticsTransportation
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Providing Tier 1 help desk support to internal employees via ticketing system, chat, and in-person assistance
Accurately documenting incidents, troubleshooting steps, and resolutions in the incident management system
Assisting with maintenance, setup, and servicing of IT equipment
Troubleshooting computers, phones, headsets, and other peripherals
Acting as a liaison between the IT department and other departments throughout the organization
Performing other general IT tasks and projects as assigned

Qualification

Help Desk experienceComputer hardware knowledgeTroubleshooting skillsMicrosoft Office proficiencyIncident management systemsCommunication skillsTime management skillsTeam player

Required

2–3 years of experience in a Help Desk or IT support environment
Strong working knowledge of computer hardware, installation, maintenance, and repair
Proven experience troubleshooting desktop and peripheral issues
Proficiency with Microsoft Word, Excel, Google Workspace, and collaboration tools
Familiarity with incident management/ticketing systems
Ability to communicate clearly and effectively with employees at all levels
Strong time management skills and ability to work efficiently with minimal supervision

Company

CarShield

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CarShield is a company that offers several car service plans to suit your needs.
dateFounded in 2005
location
St Louis, Missouri, USA
people-size1001-5000 employees
web-link
https://carshield.com

H1B Sponsorship

CarShield has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2023 (1)
2022 (4)
2021 (1)

Funding

Current Stage
Late Stage

Leadership Team

R
Ron Kanterman
Chief Financial Officer
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Mark Travis
Chief Strategy Officer (CSO)
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Recent News

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2025-09-17
Company data provided by crunchbase