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Saltbox · 2 days ago

Site Operations Manager

Dallas, Texas, United States

Full-time

Onsite

Mid Level

$60K/yr - $80K/yr

3+ years exp

Saltbox is a company that simplifies the challenges of running small online businesses by providing modern, flexible office spaces with warehouse suites. They are seeking a Site Operations Manager to oversee daily operations, enhance member engagement, and lead a team to ensure efficient facility management and member satisfaction.

E-CommerceLogisticsTransportationWarehousing

Responsibilities

Oversee Day-to-Day Operations: Manage occupancy levels, member satisfaction, and budget adherence to ensure smooth facility operations

Ensure Operational Efficiency: Maintain high standards across all building spaces (warehouse, kitchen, office), ensuring reliable and smooth operations

Oversee Daily Building Operations: Allocate tasks, manage daily checklists, and oversee couriers and deliveries to ensure the building is clean, organized, and running efficiently

Conduct Tours and Member Onboarding: Lead tours for prospective members, clearly communicating the value of Saltbox services, and manage a smooth onboarding process for new members

Provide Member Support: Engage directly with members to troubleshoot logistical challenges, assisting them with receiving, organizing, and managing their business inventory

Monitor and Report on Location Performance: Prepare and analyze weekly operational reports, highlighting trends, successes, and areas for improvement to optimize performance and alignment with company objectives

Lead and Develop the Team: Manage a team of Member Specialists and Leads, providing them with necessary tools and training to support building operations and offer excellent service

Talent Management and Staffing: Forecast staffing needs, lead recruitment, and ensure smooth onboarding of new hires

Drive Training and Development: Develop and deliver training programs, ensuring that all team members meet Saltbox’s high standards of performance and are equipped for professional growth

Foster a Culture of Accountability: Set clear expectations for performance, actively manage individual and team performance, and provide regular, meaningful feedback to encourage continuous improvement

As required, manage special projects or tasks to support overall company objectives