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NEOGOV · 1 week ago

8777 - Supervisor V - Crisis Supervisor (Health & Human Services)

Medford, OR

Full-time

Onsite

Senior Level

$38.89/hr - $49.63/hr

6+ years exp

Jackson County is expanding its Crisis Team to enhance mobile crisis intervention services. The Crisis Team Supervisor will oversee daily operations, provide supervision and support to crisis intervention staff, and ensure compliance with regulatory requirements while partnering with community partners.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

With other Crisis Supervisors, oversee daily operations of 24/7 mobile and walk-in crisis services. Schedule may include 10-12 hour days, weekends, and rotating overnight on-call supervision of team

Provide direct supervision and support to Qualified Mental Health Professionals, Qualified Mental Health Associates, interns and other members of the Mobile Crisis Intervention Service Team

Offer day-to-day operational guidance to ensure consistent, high-quality crisis care

Identify training needs and support staff development to promote both clinical excellence and workforce well-being

Partner with the Crisis Systems Program Manager and Crisis Supervisors to develop and refine workflows, policies, and procedures

Ensure compliance with regulatory requirements and serve as a key liaison with community partners

Provides program direction and oversight, performs planning functions to achieve goals, prepares necessary work or service contracts, supervises day-to-day activities, and conducts technical review and analysis of program operations to assure compliance with established operating procedures, standards, and legal requirements

Assigns, supervises, coordinates, schedules and evaluates the work of assigned staff; plans and organizes workloads and staff assignments; advises, assists, and trains subordinates as necessary; conducts performance evaluations and makes recommendations regarding the transfer, promotion, or termination of subordinate staff; may recommend and implement approved disciplinary actions as warranted; may perform personnel administration functions

Assists in the development and preparation of the budget for assigned activities; monitors budget, expenditures, billings, and the receipt and transmittal of department funds. May oversee or perform purchasing, accounting, and inventory control functions; recommend purchases for specialized equipment needs. Analyzes and recommends improvements to existing facilities, equipment, data processing resources, and operating systems of the department

Supervises the preparation of written documentation and the processing of forms assuring compliance with procedures and accurate records of activities. Directs the development and maintenance of systems and detailed records, files, and logs

Performs the most complex and technical tasks for assigned program, requiring detailed analysis and technical expertise in the area of assignment and independent judgment to complete assignments

Assists in the development and implementation of division, department and/or program goals, objectives, procedures, and short and long-range plans. Develops, recommends and implements policies, procedures, and office systems

Acts as key liaison with other departments and outside agencies to coordinate activities; provides detailed and/or technical information and assistance to staff, officials, organizations, and the public regarding department/program operations and policies

Remains current on legislation, legal requirements, and ordinances affecting unit operations and interprets information to advise staff or subordinates of any applicable changes in procedures to reflect revised legal requirements

Directs the resolution of inquiries, problems, complaints, or emergencies affecting availability or quality of services. Responds to the most sensitive, technical, or complex inquiries or service complaints

Adheres to County and departmental policies and procedures as well as safe work practices, policies and procedures

Develops and maintains effective working relationships with other staff, public officials, the general public and representatives of other agencies

Attends and participates in required trainings

Has regular and reliable attendance

Working irregular hours is required

Performs other related duties as assigned

Qualification

QMHP-C certificationCrisis intervention experienceSupervisory experienceBehavioral health knowledgeBilingual in SpanishStaff developmentCultural competencyOral communication

Required

QMHP-C certification from MHACBO or registration as an associate or licensure under the Oregon Board of Professional Counselors and Therapists or Oregon Board of Licensed Social Workers on date of hire

Experience directly supervising represented employees

Experience working in the public sector

Experience supporting individuals experiencing behavioral health crises and/or substance use disorders

Current or previous Oregon certification as Mental Health Investigator or Examiner or experience placing individuals on mental health holds

Demonstrated experience working with individuals from diverse backgrounds, including those who are unhoused, identify as LGBTQIA+, and/or are part of BIPOC communities

Submit transcripts, if using college education to meet educational minimum requirements

Pass a criminal background check prior to hire

Submit an acceptable DMV certified court print prior to hire

Pass a pre-employment drug screen, which includes screening for Marijuana

Bachelor's degree in business, office administration, or in relevant field of assignment AND three years experience in the area of assignment AND an additional two years of administration, program coordination, or budgeting experience AND one year experience supervising or leading employees in an official capacity

Valid Oregon State Driver's License with an acceptable driving record required for some positions; some positions require an Oregon Class 'B' Commercial Driver's License