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Republic Services · 1 day ago

Associate Account Manager

Baltimore, MD

Full-time

Onsite

New Grad, Entry Level

$21.35/hr - $29.37/hr

0+ years exp

Republic Services, Inc. is a leader in the environmental services industry, providing a comprehensive set of products and services including recycling and waste management. The Associate Account Manager is responsible for maintaining and retaining customer relationships within an assigned territory while promoting the company's services to enhance customer penetration and satisfaction.

Information TechnologyRecyclingRenewable EnergySustainabilityWaste Management

Responsibilities

Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis

Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers

Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate

Responds to all cancellation requests in alignment with the established escalation policy

Proactively communicates with or responds to customers in support of company pricing initiatives

Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals

Responsible for capturing customer emails, minimizing rate restrictions and customer credits

Increases customer penetration by selling full suite of Republic Services products

Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships

Performs other job-related duties as assigned