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IHG Hotels & Resorts · 1 week ago

Director, Product Operations - Enterprise AI & Architecture

Atlanta, GA

Full-time

Hybrid

Director/Executive

$138K/yr - $175K/yr

8+ years exp

IHG Hotels & Resorts is a global hospitality company committed to delivering True Hospitality for Good. The Director of Product Operations will drive strategic initiatives within the Enterprise AI & Architecture organization, focusing on operational efficiency and project management to align with the team's vision.

HospitalityHotelRestaurants

Responsibilities

Drive disciplined execution through exceptional organization, structure, and follow-through to turn conversations & plans into tangible outcomes

Orchestrate organizational planning and priority-setting in collaboration with senior leadership, ensuring alignment and effective execution across teams

Lead with a hands-on, organized approach that brings clarity, discipline, and momentum to complex initiatives - managing functional-wide project planning and overseeing timely, on-budget delivery by coordinating resources and mitigating risks

Analyze market and technology trends to inform strategy, while creating executive communications to drive clarity, buy-in, and progress tracking

Implement clear structure and drive process improvements and KPI development to optimize operations, measure success, and identify areas for growth

Foster leadership alignment and a supportive culture through meeting facilitation, goal-setting, recognition, and cross-functional collaboration on key initiatives

This highly impactful and visible role is in support of the Enterprise AI & Architecture organization and responsible for driving strategic initiatives, enhancing operational efficiency, and serving as a trusted advisor to the functional SVP leader in executing the team’s vision and running the daily team’s operations

Qualification

Strategic planningProject managementLeadershipAnalytical skillsProduct mindsetAI-enabled toolsTeam developmentCommunication skillsInterpersonal skills

Required

8 years of progressive experience, including 3 years in strategy, project/product management, product development, marketing, or operations

Proven expertise in strategic planning, project management, and leadership, with strong analytical skills to translate complex data into actionable strategies

Excellent communication and interpersonal abilities to influence and build consensus across organizational levels

Demonstrated success in leading and developing high-performing teams while managing confidential information with senior executives

Product mindset proficiency focused on delivering customer value, iterative improvement, data-driven decision-making, and aligning business goals with user needs

Familiarity with AI-enabled productivity tools and platforms (e.g., enterprise copilots, workflow automation, or machine learning applications) and ability to drive adoption across teams