Field Service Engineer jobs in United States
cer-icon
Apply on Employer Site
company-logo

Bruker Daltonics ยท 1 day ago

Field Service Engineer

positionSan Francisco, CA
timeFull-time
remoteOnsite
seniorityMid Level
money$38.46/hr - $62.98/hr
date3+ years exp

Bruker Daltonics is a leading analytical instrumentation company that provides advanced solutions for research and development. The Field Service Engineer will be responsible for providing technical service and support on equipment, ensuring minimal customer downtime and generating revenue opportunities for Bruker Spatial Biology.

Biotechnology
check
H1B Sponsor Likelynote

Responsibilities

Complete new equipment installations, preventative maintenance activities, and emergency repairs with proper supporting documentation in compliance with Quality Assurance procedures
Communicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all Bruker Spatial Biology teams
Provide feedback to internal teams to address failure points and make system reliability improvements
Support the Field Applications team as needed to maximize equipment uptime and create a great customer experience
Assist with the Bruker Spatial Biology Quality process improvement initiatives
Hands-on field service experience preferably in the biotech / life science / robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautions
Strong troubleshooting skills. Specifically, in the areas of: General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components
Excellent communication skills and ability to manage customer expectations while providing outstanding customer service
Working knowledge of all technical support activities designed to achieve a world class customer experience
Capable of working independently and in a team environment, communicating relevant scientific data effectively in oral and written format, working in a timely manner to meet defined deadlines, and representing Bruker Spatial Biology effectively in the field
General understanding of IT and basic networking setup
Willingness and Availability to travel; overnight travel up to 50-75% per month. Must possess a valid passport and be able to obtain visas to travel internationally
Ability to lift, carry, push, pull or otherwise move approximately 80-100 lbs on an infrequent basis
Able to clearly communicate verbally and in writing in both English and the local language (if other than English)

Qualification

Field service experienceFluorescence microscopyRobotic systemsGenetic analysis techniquesQSR certified experienceTroubleshooting skillsCustomer serviceIT knowledgeCommunication skillsTeamwork

Required

B.S. degree with 3-5 years of relevant field service experience
Ideal Candidate would have (1-5 years of experience) in FSE instrument repair and field work
Hands-on field service experience preferably in the biotech / life science / robotics field(s)
Strong troubleshooting skills. Specifically, in the areas of: General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components
Excellent communication skills and ability to manage customer expectations while providing outstanding customer service
Working knowledge of all technical support activities designed to achieve a world class customer experience
Capable of working independently and in a team environment, communicating relevant scientific data effectively in oral and written format, working in a timely manner to meet defined deadlines, and representing Bruker Spatial Biology effectively in the field
General understanding of IT and basic networking setup
Willingness and Availability to travel; overnight travel up to 50-75% per month. Must possess a valid passport and be able to obtain visas to travel internationally
Ability to lift, carry, push, pull or otherwise move approximately 80-100 lbs on an infrequent basis
Able to clearly communicate verbally and in writing in both English and the local language (if other than English)

Preferred

Familiarity with fluorescence microscopy and robotic systems
General knowledge of genetic analysis techniques (DNA microarrays, gene expression analysis, NGS/WGS, and quantitative PCR)
Experience working in a QSR certified organization

Benefits

401(k) with company match
Employee stock purchase plan
Medical and dental plans
Life insurance
Short-term and long-term disability insurance
Employee assistance program
Paid time off including vacation, sick time and holidays

Company

Bruker Daltonics

twitter
company-logo
Bruker Life Science Mass Spectrometry is a leading global developer and manufacturer of innovative scientific instruments that address the rapidly evolving needs of a diverse array of life sciences customers.
dateFounded in 1960
location
Billerica, Massachusetts, US
people-size1001-5000 employees
web-link
https://www.bruker.com/en/products-and-solutions/mass-spectrometry.html

H1B Sponsorship

Bruker Daltonics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (2)

Funding

Current Stage
Late Stage
Company data provided by crunchbase