Apply on Employer Site

Orion · 1 day ago

Subject Matter Expert- Integrations

Lehi, UT

Full-time

Hybrid

Mid Level

$19.82/hr - $26.16/hr

Orion is a company dedicated to supporting one another and achieving transformative outcomes for clients. As a Subject Matter Expert, you will maintain high standards of customer service, respond to client requests, provide training, and collaborate with various departments to resolve issues and enhance client offerings.

AccountingFinancial ServicesTrading Platform

H1B Sponsor Likely

Responsibilities

Respond to customer requests via phone, email, chat in timely and professional manner

Provide training and best practice procedures to external clients on the Orion system

Lead face to face discussions and training during customer office visits and/or conferences

Provide assistance in testing functionality during scheduled build weeks

Maintain and uphold the standards which have been set for the Orion Service teams

Analyze client requests and deduce and explore possible solutions or forwards request on to appropriate department following-through until resolution

Counsel advisors regarding best practices, policies and procedures, as well as providing advice on how to handle situations encountered or requests

Provide assistance in growing business with client by highlighting additional features which would benefit client’s overall package offering

Collaborate with other operations departments to research and resolve client issues and inquiries, following-through until resolution

Maintain an in-depth knowledge of the assigned Orion system team

Qualification

Customer serviceStakeholder managementTrainingBest practicesProblem analysisGrammar skills

Required

Proficient writing and grammar skills and an ability to respond to customers through chat and email

Minimum of a high school diploma required

Prior experience in a customer service or technology related role

Owns and manages relationships with stakeholders directly and work effectively with people at all levels in an organization

Preferred

Preferably a bachelor's degree in Business Administration or related field

Benefits

Health, dental, vision, and disability coverage on day one

401(k) plan with employer match

Paid parental leave

Pet benefits including pawternity leave and pet insurance

Student loan repayment

And more

Company

Orion

Orion is a wealthtech powerhouse delivering an integrated suite of fully connected, disruptive technology and investment solutions on an open architecture platform.

Founded in 1999

Omaha, Nebraska, USA

1001-5000 employees

https://orionadvisortech.com/

H1B Sponsorship

Orion has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)