Epicor · 1 day ago
Technology Consultant | BisTrack
United States
Full-time
Remote
Mid, Senior Level
$82K/yr - $131K/yr
2+ years expEpicor is a company dedicated to creating a world of better business through data, AI, and cognitive ERP. As a BisTrack Technology Consultant, you will oversee the installation and deployment of Epicor applications, collaborating with clients to manage implementations and ensure customer success.
Computer Software
Responsibilities
Build strong relationships with customers to understand their needs and environments
Define and document technical requirements for implementations and upgrades
Provide technical guidance and support to field engineers, technicians, and application support teams in diagnosing, troubleshooting, and debugging software, network, and wireless systems
Configure, document, and test software solutions to ensure successful deployment
Monitor and facilitate customer adoption of product solutions and functionality
Advocate for customers by owning and driving resolution of escalated issues in collaboration with project managers and functional leaders
Qualification
Required
Experience with Web Track/Cloud installations and upgrades, BisTrack add-on installations, credit card implementations, offline implementations, and BisTrack performance troubleshooting
Strong knowledge of server, hardware, and network technology, with solid troubleshooting methodology
Data-driven mindset with a commitment to process and consistent engagement tracking
Familiarity with Windows Server, general SQL Server knowledge, and/or SQL DBA experience; XML and FTP skills
Previous experience with ERP systems or subscription-based sales models; BisTrack experience preferred
5+ years of applicable consulting experience with demonstrated success and knowledge; 2+ years of consulting experience preferred
High school diploma required; Bachelor's degree preferred (or equivalent experience)
Benefits
Comprehensive health and wellness benefits designed to support your overall well-being.
Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Comprehensive support for international relocations and permanent residency processes.
Company
Epicor
We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, move, and sell the things we all need.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Murphy
CEO
Alessandro (Al) Hernandez
Strategic Partnership Manager
Recent News
Company data provided by crunchbase