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DataVox · 1 week ago

Managed Services Practice Lead

Houston, TX, US

Full-time

Onsite

Senior Level

DataVox is seeking a Managed Services Practice Lead in Houston! The role involves overseeing and optimizing managed services operations, driving sales strategy, and ensuring exceptional customer service while managing a team and vendor relationships.

Audio/Visual EquipmentData CenterInformation TechnologyIT InfrastructureIT ManagementNetwork HardwarePhysical SecuritySecuritySmart BuildingSoftware

H1B Sponsor Likely

Responsibilities

Own portfolio profitability—set margin goals, track cost of service (labor, tools, vendor pass-through), and lead actions to improve utilization, rate realization, and contract health

Operational oversight for service delivery—provide governance to the Managed Services Operations team to ensure the services delivered match what was designed/sold; monitor SLAs, CSAT, backlog/aging, and change controls; drive corrective actions when variances occur

Manage the renewal process—establish playbooks and cadences for term tracking, QBR inputs, and proactive expansion/cross-sell; partner with AMs to mitigate churn risk and protect ARR/GM

Oversee quotes, scopes, and SOWs—review and approve scope definition, assumptions, service catalogs, and deliverables; ensure proposals/SOWs map precisely to our standardized offerings and margin targets

Define and own MSP service offerings and packages—craft tiered bundles, pricing guardrails, SLAs/OLAs, and onboarding/transition playbooks that align to our target customer profiles and growth strategy

Lead and oversee the daily activities of the Managed IT Services team, ensuring alignment with company goals and client expectations

Drive strategic initiatives and maximize sales activities, refine our go-to-market strategy, and collaborate with Account Managers (AMs) on proposals for Managed IT

Monitor and track sales progress, following up with AMs to ensure timely closure of opportunities and maintaining a pipeline for future business

Develop and execute sales strategies, pricing, and sales forecasts to ensure consistent revenue growth

Manage escalations related to customer service, billing, and operational issues to ensure prompt and effective resolutions

Review and approve Purchase Orders, quotes, and commission requests, ensuring accuracy and validity of all sales opportunities

Engage with internal teams and key vendors (e.g., Connectwise, Kaseya, Datto, Sophos,) to review opportunities, pipeline, and performance

Manage vendor relationships, negotiate better terms, and oversee invoice renewals and approvals

Qualify new vendors and develop strategic partnerships

Continuously assess and improve labor resources and contribute to the overall growth and strategic direction of the business unit

Qualification

Managed IT ServicesIT service delivery toolsIT infrastructure knowledgeFinancial acumenVendor managementCommunication skillsProblem solvingTime management

Required

extensive experience in delivering Managed Services solutions to small and mid-market organizations, typically supporting environments between 200 and 1,000 seats

demonstrated history of effectively managing a Managed IT Services operations team

consistently delivering exceptional customer service and achieving profitable results

financial and commercial acumen—able to model pricing/packaging, interpret P&L and contract GM, and make data-driven decisions to improve profitability across the managed services portfolio

hands-on experience with IT service delivery tools, processes, and procedures—e.g., ITSM/PSA/RMM platforms, incident/change/problem management, asset/CMDB, patching, monitoring, and run-book/KB governance

deep knowledge of IT infrastructure and cybersecurity—networks, endpoints, identity, cloud, backup/DR, threat protection, and compliance considerations

strong understanding of the technology and the MSP industry landscape

proven track record in Managed IT Operations, with the ability to manage multiple priorities

exceptional time management skills, have a high attention to detail

assess sales data and financial metrics to develop actionable insights and make strategic decisions

team player with excellent communication skills and enjoy working across departments and with vendors to drive success

solutions-oriented problem solver with the ability to resolve complex customer challenges

thrive in a fast-paced environment, always looking for ways to improve processes and drive business growth

previous experience with MIT (Managed IT) required

Benefits

Health, Dental & Vision Insurance

Company-Paid Life Insurance & Long-Term Disability Insurance

Matching 401(k) and Roth Retirement Plans

Company

DataVox

DataVox is a technology company specializes in Managed IT Services, physical security, audio visual, cabling and network infrastructure.

Founded in 1990

Houston, Texas, USA

201-500 employees

https://www.datavox.net/

H1B Sponsorship

DataVox has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (2)

2023 (1)

2022 (2)

2021 (4)

2020 (1)

Funding

Current Stage

Growth Stage

Leadership Team

Steve Ferguson

CEO

Company data provided by crunchbase