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Langham Hospitality Group · 2 days ago

Security Officer-Part Time - The Langham, Chicago

Chicago, IL

Part-time

Onsite

Entry Level

$21.10/hr - $27.13/hr

2+ years exp

Langham Hospitality Group is a global hotel management company with a portfolio of distinctive brands. They are seeking a part-time Security Officer to maintain a safe and secure environment for guests and colleagues through various protective and enforcement functions.

HospitalityReal EstateTravel

Responsibilities

Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions

Responsible for maintaining order in the hotel, dealing with the welfare of guests, e.g. assisting with door lock problems, coordinate expedient response to emergency conditions such as fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner

Responsible for handling undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands

Responsible for answering security telephone, safety hotline calls and respond in a timely manner based on priority

Responsible for observing the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio to the supervisor on duty, report alarms similarly

Ability to communicate effectively, listen effectively with empathy, provide accurate information and document legibly all appropriate incident information

Responsible for memorizing and monitor life safety systems installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers

Responsible for checking colleague packages as they exit to ensure no food or hotel property is being removed. Screen persons entering the entrance for purpose and authorization

Responsible for receiving, recording and storing of all lost and found items. Research and respond to inquiries from guests concerning status of items. Mail out claimed items to owner

Responsible for escorting guests and employees as required to parking lots, guest floors and colleagues carrying house banks. Assist guests with door lock problems using moderately complex handheld electronic apparatus

Qualification

Customer service experienceLaw enforcement experienceMilitary experienceCPR CertificationFirst Aid TrainingEmpathyIncident documentationManual dexterityCCTV monitoringEffective communication