Provalus · 1 day ago
Entry Level Customer Service Analyst
North Wilkesboro, NC
Full-time
Onsite
New Grad, Entry LevelProvalus is a US-based outsourcing organization focused on creating technology opportunities in underserved communities. They are seeking an Entry Level Customer Service Analyst to provide customer support, resolve queries, and enhance customer satisfaction through effective communication and service delivery.
Information Technology & Services
Responsibilities
Providing top-tier customer support
Resolving queries
Analyzing customer needs
Ensuring satisfaction through effective communication and service delivery
Handling inquiries with a focus on delivering clear and positive outcomes
Enhancing overall customer experiences
Qualification
Required
Strong Customer Support and Customer Service skills, with a commitment to ensuring high Customer Satisfaction
Analytical Skills to effectively evaluate customer issues and develop appropriate solutions
Excellent Communication abilities, including verbal and written skills, to deliver clear and empathetic support
Ability to manage responsibilities in an on-site, team-oriented environment
Highly motivated individual with a willingness to learn and adapt
Company
Provalus
Provalus offers program management, business process outsourcing, quality assurance, and data loss prevention services.
Founded in 2017
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Christen Black
Cofounder and Chief Marketing Officer
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