Verida, Inc. ยท 3 days ago
Temp Customer Service Team Lead
Villa Rica, GA, US
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hrVerida, Inc. is seeking a Temp Customer Service Team Lead to assist the Supervisor in the call center operation. The role involves ensuring smooth operations during shifts, training team members, and maintaining compliance with policies and procedures.
Government Administration
Responsibilities
Monitor the operation in accordance with policies and procedures
Train and coach team members in conjunction with supervisor
Responsible for shift schedule to include, work station assignments/rotations with supervisor
Coordinate production startups, shutdowns, and changeovers with supervisor
Responsible to meet shift goals
Responsible for quality control
Make adjustments as necessary during shift to maintain compliance within specifications
Operate within standard operating procedures (SOPs)
Communicate with Supervisor
Ensure a clean and safe work environment
Complete shift paperwork
Assist in assigned department as necessary
Other duties as assigned
Qualification
Required
Strong reading, writing, and arithmetic skills required
Computer literate with the ability to learn customer service software applications
Duties require professional verbal and written communication skills
Ability to type 30 wpm
Work requires willingness to work a flexible schedule including days, nights, holidays and weekends
High school diploma or equivalent
Company
Verida, Inc.
Verida is a minority-owned, non-emergency medical transportation (NEMT) management company based in Villa Rica (30 miles west of Atlanta), Georgia.
Founded in 2000
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Gary Kinard
Chief Financial Officer
Company data provided by crunchbase