Tech Customer Spt Analyst III jobs in United States
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RELX ยท 4 days ago

Tech Customer Spt Analyst III

positionMartinsville, IN
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$65K/yr - $108K/yr
date4+ years exp

RELX is a leader in risk assessment solutions, particularly within the Insurance vertical. The role of Senior Technical Support Specialist involves diagnosing and resolving complex technical issues while mentoring junior analysts and ensuring effective communication between technical teams and customers.

AnalyticsBusiness Information SystemsConsultingInformation ServicesInformation TechnologyInsuranceRisk Management
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H1B Sponsor Likelynote

Responsibilities

Diagnose and resolve complex software issues involving .NET applications, Microsoft SQL Server, and Windows environments
Handle critical or escalated support cases, identifying root causes and driving long-term solutions
Perform deep data analysis using SQL and other tools to support investigations and validate fixes
Mentor and train Tech Support Analysts I and II, providing guidance on technical issue resolution
Contribute to internal knowledge bases and troubleshooting documentation
Act as a liaison between support, engineering, QA, and product teams to ensure timely resolution of issues
Build strong relationships with law enforcement and traffic safety professionals
Translate complex technical concepts into clear explanations for non-technical users
Monitor system logs, alerts, and performance metrics to proactively identify and resolve issues
Recommend improvements for system stability, efficiency, and user experience
Assist in testing updates, patches, and enhancements before deployment
Collaborate with developers and engineers in an agile setting to address bugs and optimize workflows
Take ownership of special projects or initiatives related to system enhancements or support process maturity

Qualification

.NET applicationsMicrosoft SQL ServerWindows server environmentsTechnical support experienceCustomer-facing experienceProblem-solving skillsCommunication skillsMentoring abilities

Required

4+ years of experience in technical support, application support, or a related IT role
Proficiency in troubleshooting .NET applications and working with Microsoft SQL Server
Advanced knowledge of Windows server environments, remote access tools, and incident management systems
Exceptional problem-solving and communication skills
Ability to prioritize and lead under pressure in a fast-paced, customer-facing environment
Comfortable working in a hybrid setting (3 days onsite in Martinsville, IN)

Company

RELX

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RELX is a provider of information-based analytics for professional and business customs.
dateFounded in 1993
location
London, England, GBR
people-size1001-5000 employees
web-link
https://www.relx.com

H1B Sponsorship

RELX has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (221)
2024 (187)
2023 (39)
2022 (30)
2021 (48)

Funding

Current Stage
Public Company
Total Funding
unknown
1994-10-14IPO

Leadership Team

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Asim Fareeduddin
Head of Internal Audit & Assurance
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Aurobindo Sundaram
CISO (Head of Information Assurance & Data Protection)
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