Samsung Ads · 3 months ago
Manager, Product Safety Claims Management
700 Sylvan Ave Englewood Cliffs, NJ, USA
Full-time
Onsite
Mid, Senior Level
$130K/yr - $136K/yr
6+ years expSamsung Electronics America, Inc. is a leader in mobile technologies and consumer electronics, and they are seeking a Manager for Product Safety Claims Management. The role focuses on managing product liability claims, risk management, and developing strategies to enhance business competitiveness while collaborating with various stakeholders.
Marketing & Advertising
Responsibilities
The primary objective of the Product Safety Team is to manage Samsung Electronics America (SEA) Customer Care Product Liability management activities including risk management, maximizing business competitiveness and profit by establishing goals and measuring & managing performance, analyzing external and internal business, develop action plans to strengthen competitiveness based on assessment of internal competencies and processes, communicating strategic vision globally, executing high priority tasks to support top management
The goal of the Product Safety Claims Professional is to support Product Liability claims by defending the Samsung product and brand, activities to prevent product liability, attending on-site inspection & lab exams, identifying critical issues, developing a response strategy, coordinating with the insurance company and 3rd party law firm, and handling safety-related concerns
Directly sense risks preemptively by researching and analyzing industry, technology, consumer trends, and economic and political environment changes, and directly analyze how these factors will impact our company
Direct to examine risk factors based on internal and external environmental changes and supervise the identification of areas and issues that need to be addressed strategically
Lead to set up a mid- to long-term change direction like upgrading internal business capability and innovating processes, and supervise the establishment of measures to strengthen competitiveness at each stage
Works on issues that impact the success of business or addresses future concepts, products, or technologies
Regularly interacts with external/internal stakeholders /or major customers. Interactions may frequently involve special skills such as negotiating with customers or management, or attempting to influence juniors regarding significant matters to the organization
Product Liability Risk management, sensing, and reporting potential risks to the leadership
Early risk sensing for product liability issues, work cross-functionally with headquarters teams in Korea and the laboratory, follow up with a closed-loop process from detecting issues to corrective actions
Claim management, including Insurance/Tender/Subrogation claims, managing LTPs and status, making decisions & escalating issues
Qualification
Required
Minimum of 6+ years of related experience and a Bachelor's degree
Technical education, product engineering, or troubleshooting experience
Advanced skills in Microsoft Word, Excel, and PowerPoint
Strong understanding of home appliances and display products
Ability to identify, troubleshoot, and resolve application-based issues
Excellent collaborator with the ability to communicate effectively across divisions and language barriers
Experience working with product engineers and offshore resources in different time zones is a plus
Experience working with and influencing cross-functional teams
Ability to travel within the U.S. and overseas for business purposes
Experience working in a complex, established organization, including corporate and departmental levels
CFEI (Certified Fire and Explosion Investigator) or CFII (Certified Fire and Explosion Instructor) preferred
Claim adjuster license is preferred
Preferred
Product Technical/engineering education or experience
Team-oriented, but also able to work independently and manage multiple tasks
Self-directed and results-oriented with excellent communication skills
Bilingual English and Korean in verbal, reading & written preferred
Benefits
Medical
Dental
Vision
Life Insurance
401(k)
Employee Purchase Program
Tuition Assistance (after 6 months)
Paid Time Off
Student Loan Program (after 6 months)
Wellness Incentives
MBO bonus compensation, based on company, division, and individual performance
Company
Samsung Ads
Samsung Ads helps consumers discover relevant content and brands across Smart TVs, mobile, and desktop.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kimberly Lauterbach
Head Of Business Operations
Recent News
2025-12-16
2025-12-15
Company data provided by crunchbase