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Penn Medicine, University of Pennsylvania Health System · 1 day ago

Dispatcher Customer Service

Philadelphia, PA

Full-time

Onsite

Entry Level

1+ years exp

Penn Medicine is dedicated to providing the highest level of care to patients and conducting innovative research. The Patient Transportation Dispatcher coordinates activities related to patient transportation and communicates information to customers, ensuring timely responses to transport requests.

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Responsibilities

Responding to telephone and electronic requests for transport in a professional and courteous manner

Assigning staff to perform transportation related services in a timely manner by following priority guidelines

Modifying request priorities to ensure timely response

Actively seeking to resolve transportation support issues

Communicating with the department management team regarding appropriate transportation activity levels

Lifting, walking, pushing, and pulling 100-200 pounds and demonstrating an appropriate range of motion

Appropriately dispatching transportation staff and equipment to rapid response, code calls, and stroke alerts

Guiding others in the use of Epic Transportation system

Monitoring timeliness of patient transportation within the hospital and responding appropriately to delays in service

Providing the highest level of customer service through appropriate customer communication and issue resolution

Assisting in training new employees

Acting as a good steward of the department and hospital’s equipment

Following established infection control, departmental, hospital, and safety policies and procedures

Performing duties of a Transporter as needed

Qualification

Epic Transportation systemCustomer servicePatient transportationCommunication skillsTeam collaboration

Required

High School Diploma or GED

Preferred

Associates Degree

1 year of related experience

Benefits

Comprehensive compensation and benefits program

Prepaid tuition assistance programs

Company

Penn Medicine, University of Pennsylvania Health System

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Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765

Philadelphia, Pennsylvania, USA

10001+ employees